Yea'Stari Thomas, Csm Email & Phone Number

Southfield, Mi, Us

New York, Ny, Us

Managed mid-sized development team to deliver improved/streamlined AEM Components to give Authors more controls, features, and flexibility. Upgraded HTML/CSS framework from Bootstrap 3 to Bootstrap 5 for faster/easier development and responsive designs.• Facilitated JAD/requirements gathering sessions ensuring Content Authors voice and needs were heard and documented.• Defined and documented requirements and use cases for web technology features and functionality for AEM and other digital projects. Ensured epics, stories and Confluence documentation contained necessary detail to ensure efficient prioritization, coding, testing, and client validation. • Collaborated with leads in engineering, UX, analytics, accessibility, web production, and SEO to investigate and document requirements, and maintain business and technical processes.• Ensured delivery timelines and scope are well understood by team members, stakeholders, and dependent teams. Managed multiple projects and work streams and was accountable for ensuring that each sprint and backlog are consistently and fully aligned to business priorities, strategic needs, and technical objectives.• Conducted detailed capacity planning to ensure product roadmap can be planned such that initiatives on roadmap have reliable targets on start and end dates and communicated risks of conflicting priorities or if target date was at risk.• Regularly prioritized, monitored, and tracked progress of product roadmap and sprint backlogs against targets to ensure organization is delivering on commitments as best as possible.• Lead all Scrum ceremonies (i.e. Stand-ups, Grooming, Sprint Planning, Retro, Demos) to maximize Scrum team productivity, help resolve blockers and dependencies, and enable sizing of work and task breakdown.• Managed defect triage and resolution - understanding steps to reproduce, identifying root cause, and prioritizing them accordingly based on blockers and risks for Authors and End Users.

Chicago, Illinois, Us

Successfully delivered on-time website enhancements and AEM customization for XfinityPrepaid.com and Aramark.com – elicited requirements, created user stories and annotated design comps.• Facilitated requirements gathering with end users, stakeholder, and cross-functional leads for AEM customizations and eCommerce software (cart/checkout, payment processing, user flows). Documented requirements and detailed acceptance criteria using user stories, process flows, wireframe/comp for efficient prioritization, testing, and to foster accurate development.• Prioritized work regularly with Stakeholders to build and maintain comprehensive Backlog, Product Roadmap and to ensure work was always refined and ready for development. Used varying prioritization methods (i.e., MoSCoW, Value vs. Effort, MVP, MLP)• Partnered with Devs to refine user stories (i.e., system integration, API calls, functionality) with regular backlog grooming, story pointing and t-shirt sizing activities throughout project to ensure work was always ready and in priority order.• Participated in Sprint Planning and Stand-ups to ensure voice of the customer was heard, Sprint Goal was understood, requirements were articulated, questions were answered and resolved conflicts.• Lead Sprint Demos by demonstrating to Client what was completed post Sprint to foster collaboration and transparency, obtained feedback and updated Product Backlog and Roadmap accordingly as features were added or changed in priority.• Worked in tandem with PMs to manage project scope, plan, size and manage sprints and with UX, analytics, accessibility, web production, and SEO investigate and document requirements, and maintain business and technical processes. • Managed Jira to keep team organized and create efficiencies – configured Scrum Boards, custom filters, workflows, and automations.

Detroit, Mi, Us

Executed various website enhancements and AEM customizations for Ford.com, launch of Ford Customer Experience Movement site and Ford Fleet shopping website by gathering requirements, creating user stories and annotated design comps. • Elicited requirements and documented via BRD's, user stories, business process diagrams, functional and authoring requirements specific to AEM customized component designs.• Partnered with technology architects to define high-level technical requirements for data integration of downstream systems, web-service calls and APIs including data sources, data flow diagrams and field mapping.• Conducted Scrum ceremonies to ensure successful sprints (i.e. Backlog grooming, sprint planning, daily stand-ups, requirements review, sprint review and retrospectives).• Lead requirements refinement sessions to communicate user story acceptance criteria and facilitate discussions with Devs regarding technical feasibility and technical work breakdown prior to Sprint Kick-off.• Contributed to Discovery Workshops to foster feature ideas, establish users/user journey, prioritize features, and establish MVP/MLP. Outcome resulted in a Product Backlog that was later fully defined, sized out and broken out into sizable user stories.• Maintained Product Roadmap to articulate product's vision and direction and anticipated long and short-term goals.• Made contributions to UX/Design outputs (wireframes, comps, prototypes) to ensure all features were understood and represented and best possible user experience was designed.

Farmington Hills, Mi, Us

Implemented solution to capture Behavioral Therapists patient evaluations and integrated it with claims system - resulting in payout for months of non-processed claims and established a streamlined/programmatic process for new claims and launched Client Mobile App.• Assembled and managed a group with no prior business process/departmental structure and guided them through working sessions with goal of developing business process and implementing tools to capture patient evaluations, capture/code shifts using billing codes, logic and proper 1500 claims form formatting to properly send claims to insurance payers. Recouping over $200k in unprocessed claims.• Launched Client Mobile App – documented goals/requirements, collaborated with UX on designs/functionality, worked with engineers on build strategy and execution. in its Beta phase 72% - downloads and 63% of users engaged with the app at least one a week. • Worked with Doctors and clinical staff to understand and evaluate business objectives, current and future processes through facilitating requirements sessions, documenting current and future state.• Managed project by monitoring scope creep, deliverables, provided meeting minutes, assigned action items/homework, communicated regularly outside of workshops to keep project moving and communicated any risks or hurdles to manager.• Evaluated/read current documentation including internal and industry clinical evaluations to gain knowledge of business, find hidden requirements and come prepared for working sessions with questions and solutions.• Developed business process workflows/diagrams, templates for clinical evaluations and wireframes diagramming system design.

Dearborn, Michigan, Us

Implemented a programmatic process for Ford Motor Co. Dealers to request loaner vehicles for customers and generate approval codes. This previously manual process has created efficiency, cut cost, and reduced Agent time by 63%. Oversaw the administration and customizations for Global Call Center CRM system and increased user adoption and transfer of knowledge.• Performed CRM Admin tasks - setup user profiles, team's, case classifications, creation of advanced finds, dashboards/reports, bulk processes/workflows, data loads/extractions, manual and automated manipulation of data.• Coached users on proper CRM system usage and best practices to gain adoption. Triaged user issues created/managed defect tickets until resolved.• Liaison between Admin Team and end-users to identify areas of improvement (i.e., Knowledge gaps, training needs, process breakdowns, system limitations, etc.).• Gathered, analyzed, and documented functional/technical requirements and translated requirements/expectations to dev team.• Assisted engineers in defining technical requirements for system and data integrations, data ETL, web service and API's calls.• Lead testing initiatives by developing test plans, test data and test team, conducted unit, integration, UX, UI, acceptance testing (UAT), and regression tests, Managed defect log/tickets and worked with the development team until resolved.• Developed release communications for end-users regarding enhancements, process changes and fixes and coordinated distribution. Coordinated with trainers to ensure training material was updated and users were trained on new functionality.

Detroit, Michigan, Us

Developed a simplified user experience for Blue Cross Blue Shield of Michigan Member Portal to display Users past and current benefit coverage and claims information clearly and accurately - worked with cross-functional leads to solve complex data and system problems.• Facilitated requirements sessions with cross-functional teams to determine logic for displaying healthcare data and technical challenges of multiple systems and web service.• Documented requirements utilizing wireframes and user stories in (JIRA) with heavy emphasis on developing clearly defined acceptance criteria and by verifying each criterion is complete, correct, consistent, clear, and testable. Groomed requirements with developers to ensure User Stories details were clear and concise and solution was feasible. • Performed acceptance testing to ensure final product capture intended requirements and met end user’s needs.• Actively participated in Agile SCRUM practices including daily stand-ups, sprint planning, grooming sessions, retrospectives and was go-to person for developers throughout sprint.

Atlanta, Georgia, Us

Successfully managed production of complete website re-design of Del Webb and Pulte Homes. Development of custom email creator tool – allowing field managers to create consistent with easy to use functionality - cutting time spent by more than 50%.• Interfaced with business owners to determine strategy, scope, document requirements using brainstorming, JAD sessions, and user feedback and translated them into user stories. Worked with UX to ensure designs thoroughly lined up with requirements.• Utilized agile/SCRUM methodologies and served as SCRUM Product Owner to support development processes by creating and maintaining product backlogs, prioritizing requirements, sprint planning and daily stand-ups with development team.• Delivered projects on time and within scope by managing overall project plan, resources/agency, timeline, meetings, stakeholders, communications, documentation, and risks.• Validated requirements by conducting unit, integration, and acceptance and beta test testing with end users prior to launch. Utilized feedback to prioritize critical defects and build backlog of lower priority features.• Developed roll-out plans, created training and materials, trained users virtually and created on-demand training videos. Obtained 95% adoption rate with overwhelming positive approval rating.

B.A. Business Administration/Marketing, Business, Management, Marketing, And Related Support Services

Completion Of Training Course, Business Analysis