•Handled calls, emails, and messages from both international customers and booking partners.•Consistently meeting a score of at least 4 out of 5 for all KPIs monthly including Customer Satisfaction, Case Closure, Adherence, and Agent Behavior.•Provided customer service while adhering to the company's policies and procedures, including handling complex cases•Identifying customer needs and taking proactive steps to maintain positive experiences.•Collaborating with a global team in checking customers' credit ratings and preventing them from getting into illegal problems.•Responsible for dealing with other online travel agencies located abroad.

•Managed documentation and email correspondences with precision, ensuring accuracy and adherence to guidelines, while preparing detailed meeting minutes•Helped organize student events, workshops, and orientations to enhance their overall experience• Supported international students by addressing their concerns and inquiries through in-person interactions, phone calls

• Conducted individual consultations to understand career goals and develop personalized job search strategies.• Guided job seekers in their employment search and promptly responded to inquiries via in-person, phone, and email, providing valuable assistance related to retirement pay.• Collaborated with employers to identify hiring needs and connect them with qualified candidates.