Yeda Maria Email & Phone Number

Budapest, Hungary

Budapest, Hungary

- Responsible for Managing the customer experience center end to end activities- Reviewing every single ticket which is received and Triage the activities as per the Responsible Matrix for Bangalore, Budapest centers- Ensure all service requests are reviewed which is in scope of customer experience centre which includes all WD Tasks / Managing employee.

Resolving customer queries to more than 3000 students, mostly via email and social media, building long-term relationships.Providing all kinds of post-sale assistance and support.Responsible to provide all and every kind of internal accesses to all platforms for clients and team membersResponsible for maintaining, updating, and organizing all customer data.

Budapest, Hungary

The primary function is to provide commercial support and order management. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.- Handles inquiries via phone, chat and email from customers and/or internal parties. - Order management: order entry, price checking, order clearing complaint with.

- Managing and building relationship within social media channels (Instagram, Facebook, Twitter and Linkedin)- Searching and collecting data from potential clients- Uploading courses to the platform- Assisting colleagues with daily activities and general questions- Focusing on growing social media audience and preparing reports with meaningful numbers.

João Pessoa, Paraiba, Brazil

- Responsible for monitoring 3 social media channels for the government- Deliver 2 reports per week, with a strict deadline and almost 100% of them delivered on time.- Created a strategy to save time when doing the monthly report, by starring the main topics of the previous weekly reports, instead of checking the platform again.- Created a personalized.

João Pessoa, Paraiba, Brazil

- Implemented a strategy to change the way we received the student's feedback, from calls to Whatsapp messages, and it increased from 30% to 90%.- After suggesting going to the Technology University Center to advertise our courses, we had very good results of demo scheduling with the commercial team, about 40% of the qualified leads. - When responsible for.

Budapest, Hungary

- Keep in touch with international clients via telephone, email, or live chat and meet daily targets- Responsible to follow up with customers- Make sure all chats were accepted under 30 seconds to meet SLA and internal and external stakeholders' satisfaction.- Optimized the total time spent in a live chat, allowing me to close tickets within 5 minutes.

João Pessoa, Paraiba, Brazil

Volunteer Researcher - Girls in Computer Science ProjectEncouraging high school girls to join computer-related courses through practical activities and motivational lectures.

João Pessoa, Paraiba, Brazil

Mainly working as a 3D animator on VLibras project.Responsible for animate a 3D avatar to translate Portuguese to Brazilian Sign Language using Blender Software.