• Supported Culver’s franchise and corporate locations utilizing RDS supported hardware and SaaS products by consistently resolving 25-30+ tickets per day via phone and email. Worked on call rotation throughout the year. • Troubleshooted networking equipment such as: firewalls, switches, routers, etc., and configuration issues such as: VLAN, port forwarding/triggering, DNS, whitelisting, etc..• Leveraged deep understanding of Windows Event Log Viewer, CLI tools, and Windows OS (including features such as IIS, Management Console and Snap-Ins, Registry Editor).• Employed knowledge of CRUD-style and SQL-based applications to accurately and quickly assess root causes and modes of failures.• Remotely retrieved and reviewed Verifone payment terminal logs to assess cause of payment declines and/or rejections.• Self-initiated coding and deployment of automation scripts via PowerShell to streamline troubleshooting and installation processes, cutting task execution time by up to 70%. • Collaborated with higher level support to analyze critical issues and restore system operation.• Advanced understanding of the following technologies: Verifone payment terminals, PAR and NCR POS (point-of-sale) terminals and accessories, Raspberry Pi-based menu boards, and kitchen order management systems.• Assisted support and service technicians in order to reach faster ticket resolution and hardware installation times.• Wrote purchase orders for new and replacement hardware.

At Sigma Sites, a company I founded with like-minded individuals, I am both a developer and operational lead. I designed our business model, as well as assisted in designing and building our website. On a daily basis, I oversee day to day operations and ensure our business is running smoothly.

Baseball has been a part of my life since I was a child, and was taught how to play by older kids. I had the desire to give back to my community, and decided to coach after a few years of volunteering as one.