Yee-Chuan "Y.C." Ng Email & Phone Number

Irvine, Ca, Us

California, United States

1. Corporate I.T. infrastructure#. Managing the health, integrity, and security of the overall Corporate I.T. infrastructure.#. Implementing cybersecurity protocols (e.g. Multi-Factor Authentication), significantly reducing the risk of data breaches.#. Serving in an advisory role to the CFO. Planning network/hardware designs for office expansions or moves, increasing system capacity to accommodate growth.#. Managing the company's cloud initiatives and infrastructure (AWS & AZURE).#. Managing crisis and providing root-cause analysis to mitigate future occurrences.2. I.T. processes and operations#. Devising I.T. policies and best practices to ensure compliance with industry standards.#. Improving overall I.T. operation efficiency (e.g. purchasing process, access control).#. Overseeing migration projects (e.g. telecommunication systems, hypervisor environments).#. Assisting in company auditing efforts.#. Engaging vendors and partners to secure favorable pricing, terms, and long-term support. 3. I.T. Support#. Providing I.T. Support for the C-Suite (including outside of the office environment).#. Troubleshooting day-to-day I.T. issues (e.g. printer issues, hardware failures, conference room emergencies) for the overall company.

International Design Firm, Us

1. Responsible for the health, integrity, and security of the Corporate I.T. Infrastructure#. Maintaining and managing servers, network devices, and security appliances throughout the company.#. Applying updates to fix bugs and deter security exploits.#. Upgrading hardware (e.g. network switches, server RAM modules) and software (e.g. VMWare ESXi 6.0) to ensure business productivity.#. Implementing redundancy and/or fault-tolerance into various Critical Business Systems. #. Designing and deploying technology solutions (e.g. Hypervisors, wireless APs, switches, firewalls, & mobile server racks) to fit the needs of new remote offices.#. Being the I.T. Director's "Go-to-Person" for all new I.T. projects and initiatives.2. Crisis Management#. Working with Vendors and/or Service Providers to identify root causes and minimize business disruptions.#. Communicating with all stakeholders#. Using lessons learned to build on Best Practices.3. I.T. Service Management#. Managing a Helpdesk (a 5-person team with 3 in remote offices) to deliver exceptional I.T. services.#. Serving as point-of-escalation for non-routine or complex I.T. issues.#. Mentoring Junior Engineers to advance their technical and people skills.#. Rolling out ITIL Change Management to improve Helpdesk processes.

Supporting the "Transition-to-Texas" Program.

1. Corporate I.T. Infrastructure. #. Designing the company network (to replace an existing but smaller network). #. Setting-up, Deploying, Securing, and Maintaining Switches/Firewalls on the company network. #. Implementing Fault-Tolerance and Redundancy into the company network. #. Evaluating Vendor Solutions. #. Working with Property Management and Contractors to build out the company network. #. Migrating Data and Virtual Machines to different Data Centers. #. Managing the in-house PBX (XORCOM Complete PBX).2. Helpdesk Team. #. Helping users with I.T. issues through a ticketing system. #. Serving as point of escalation for the Tier-1 Engineers. #. Using Root Cause Analysis Methodology to solve persistent, repetitive issues (e.g. long log-in times, unresponsive Virtual Desktops). 3. BYOD. #. Working with Cloud Provider to deliver Virtual Desktops to a heterogeneous hardware and software environments. #. Using MDM (Mobile Device Management) to safely protect the company from unsafe and unsecured devices or apps.4. Compliance. #. Assisting with the Morningstar, Fitch, and SOC Audit Reports. #. Implementing Best Practices in the area of I.T. Documentation and Asset Management.

1. Telecom Systems Support#. Devising solutions to integrate existing infrastructure (e.g. Billing and CRM Software, PBX) to the Startel Systems.#. Installation, Testing, and Provisioning the Startel Digital Switches as well as Asterisk Softswitches. Startel customers include Call-Centers, Answering Services, Universities, Hospitals, and Telcos all over the globe.#. Migrating customers from legacy systems (e.g. Hardware Switches, T-1 or PRI trunks) to the latest VoIP platforms (Asterisk Softswitches, SIP Trunks, VoIP Phones, Softphones).#. Providing extensive Post-Sales Technical Support to customers around the world. Preparing customers to handle emergencies and engaging in Disaster-Recovery efforts.#. Conducting Pre-Sales Presentations / Post-Sales Training as well as In-house Technical Training Programs.2. System Administration#. Managing Active Directory, Exchange, IIS, MS SQL, BlackBerry Enterprise, and Symantec BackupExec Servers.#. Devising and implementing Server Migration strategies (e.g. migrating MS SQL, Exchange, & BlackBerry Enterprise Applications) to new Server Hardware.#. Providing End-User Support and Training.#. Participating in On-Call rotations and Disaster-Recovery efforts.

Master'S Degree, Engineering/Industrial Management

Bachelor Of Science - Bs, Information Technology