Jonathan Yee Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Provide walk-up Helpdesk support in Toronto office
• On-board new employees to the Toronto office
• Remote on-boarding for contract workers during COVID-19
• Assist with remote support in other Canadian offices
• Maintain wireless and wired network QoS
• Manage DL's and UTL accounts through Powershell

Toronto, Ontario, Canada

• Moved organization to Okta as its single source truth
• Managed GSuite for account provisioning, retention and removal
• Provided on-boarding support for all new hires
• Had a close connection to HR to ensure all new hire pipelines were accounted for
• Worked with outside vendors to increase wireless QoS on Meraki hardware
• Managed all local printers

Toronto, Ontario

• Perform front desk IT support for a global organization across multiple time zones
• Image and deploy hardware and software licenses for new employees
• Maintain hardware inventory, stock inventory levels and software licenses
• Work with Xerox for network printer issues involving hardware/software issues and supplies
• Troubleshoot hardware and software across multiple platforms both in person and remote
• Perform hardware repairs/installation from end user systems to servers and mobile devices

Toronto, Canada Area

• Specialized in Google App store and MDM 2-factor authentication
• Worked with all Canadian offices to roll out MDM to all CBC emails and mobile devices
• Coordinated with station managers in local, regional offices and transmission stations for either in-person MDM roll out or through virtual presence
• Produced the workflows and managed the project when working remote to ensure that all systems needing to be upgraded were accounted for an MDM was implemented to them
• Assisted all technicians and station managers company wide in how to answer questions about MDM roll out, how to position the implementation for maximum efficacy
• Managed progress of all English locations that in-person support was provided

Toronto, Canada Area

• Built the foundations for the Desktop Support team
• Provided in-house desktop support for all employees and visiting guests to FreshBooks
• Maintained, imaged, deployed and managed Mac, Linux and PC systems in the organization
• Managed hardware inventory, software licensing and ordering for stock replenishment
• Monitored end point security and telephony services outside regular business hours
• Managed and provided trouble shooting for internal network and network printers

Toronto, Canada Area

• From 2009-2010, supported OAHPP as intermediate IT services and infrastructure
• Break/Fix for Mac and PC
• Established organization as a Self Servicing Authorized Apple Repair Centre
• Performed Apple Warranty Work
• Performed HP Warranty Work with Assistance from remote technical support agents
• Managed and Upgraded BES, Exchange Server and XSan Server

Toronto, Canada Area

• Provided front-line, face-to-face technical support at the consumer level
• Supported current Apple branded software and limited 3rd party software
• Provided Apple authorized warranty repairs
• Assisted in new store opening
• Logistical coordinator between Genius team and BOH for part organization
• Supported SOH with inventory alignment for ICS auditing

Dma, Digital Media Arts, 3.6

Dtp, Digital Media Technical Production, 3.6

Education record