Customer Care Associate
Current
Jun 2024 - Present
AeroLeads people directory · profile
Yee Mei Han Email & Phone Number
Customer Care Associate
at
Air New Zealand
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Care Associate
Location
New Zealand
Company size
Who is Yee Mei Han? Overview
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Quick answer
Yee Mei Han is listed as Customer Care Associate at Air New Zealand, a with 5931 employees, based in New Zealand. AeroLeads shows a matched LinkedIn profile for Yee Mei Han.
Yee Mei Han previously worked as Customer Service Agent at Air New Zealand and Vice President, Premier Banking - Branch Distribution & Relationship at Ocbc Bank. Yee Mei Han holds Bsc (Hons) Economics & Management, Economics from Queen'S University Belfast.
Company email context
Email format at Air New Zealand
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Air New Zealand
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Profile bio
About Yee Mei Han
Experienced customer experience with 20+ years of customer engagement in the financial and airline industry. Skilled in Sales and customer management, Leadership, Retail Banking, Portfolio Management and Customer Service.
Current workplace
Yee Mei Han's current company
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Air New Zealand
10 roles
Yee Mei Han work experience
A career timeline built from the work history available for this profile.
Jun 2023 - Jun 2024
Vice President, Premier Banking - Branch Distribution & Relationship
Develop Premier segment Customer Value Preposition (CVP), grow total customer base and the P&L of the Premier segment. Liaise and built internal relationship with product team and distribution channels to align with Premier CVP strategy; responsible for driving wealth cross sell and product penetration through strategic cross sell / partnership initiatives. Develop strategic customer value initiatives to increase client profitability and loyalty. Part of exclusive team to run cross functional projects to come up with new product ideas/ proposition and to ensure effective new product launch. Managing Internal & external stakeholder, ensure effective end to end execution & optimize return on investments for all marketing initiatives launched.
Feb 2014 - Aug 2022
Head Of Branch Banking
Responsible for managing the bank's branch corporate assets. To ensure branch's legal and regulatory compliance. Safeguard and promote branch local banking with community. Ensure effective communication amongst team and respective department managers. Member of the critical operation management committee which reports directly to CEO.
May 2010 - May 2014
Consumer Business Manager
Developed premier and mass business segments. Manages branch sales, training and coaching. Develop, plan and manage banking events. Develop strong quality sales, compliance and service culture.
Jan 2009 - Apr 2010
Branch Premier Centre Manager
Develop and grow premier business segment for the assigned branch. Direct management of sales team with coaching and training. Responsible for customer service excellence, control and compliance.
Jan 2007 - Dec 2008
Relationship Manager
Manage portfolio of high net worth clients. Wealth advisory on wide range of bank's financial solutions and products. Achieved targeted annual revenue by providing appropriate and dedicated service to clients on their financial needs.
Feb 2004 - Jan 2007
Branch Customer Service Lead
Provide One-Stop banking solutions to customers. Develop and identify new business opportunity through cold callings and service enquiries. Lead a team of customer service representatives in service excellence.
Nov 2000 - Jan 2004
Customer Relationship Executive - Contact Center
Service existing and potential customers via telemarketing efforts. Cross selling banking and financial products and services.
Oct 1999 - Nov 2000
Credit Officer - Bankcard Collection
Arrange and plan for scheduled payment collections. Manage designated customer credit portfolio. Evaluate loan performance. Responsible for budget push back bucket list.
Oct 1998 - Oct 1999
Team & coworkers
Colleagues at Air New Zealand
Other employees you can reach at airnewzealand.com. View company contacts for 5931 employees →
JG
Joanna Gilbert
Colleague at Air New ZealandAuckland, New Zealand
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SC
Shaun Churchward
Colleague at Air New ZealandNew Zealand
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BJ
Ben Johnston
Colleague at Air New ZealandAuckland, New Zealand
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DM
Daniel Mantell
Colleague at Air New ZealandAuckland, New Zealand
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LB
Luke Brimacombe
Colleague at Air New ZealandNew Zealand
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IB
Isabelle Burr
Colleague at Air New ZealandAuckland, New Zealand
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KM
Kurt Maetzig
Colleague at Air New ZealandCanterbury, New Zealand
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ND
Nigel D'Souza
Colleague at Air New ZealandAuckland, New Zealand
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IP
Ismael Paat
Colleague at Air New ZealandMakati, National Capital Region, Philippines
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JL
Julie Langlois
Colleague at Air New ZealandAuckland, New Zealand
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Joanna Gilbert
Colleague at Air New ZealandAuckland, New Zealand
View →
SC
Shaun Churchward
Colleague at Air New ZealandNew Zealand
View →
BJ
Ben Johnston
Colleague at Air New ZealandAuckland, New Zealand
View →
DM
Daniel Mantell
Colleague at Air New ZealandAuckland, New Zealand
View →
LB
Luke Brimacombe
Colleague at Air New ZealandNew Zealand
View →
IB
Isabelle Burr
Colleague at Air New ZealandAuckland, New Zealand
View →
KM
Kurt Maetzig
Colleague at Air New ZealandCanterbury, New Zealand
View →
ND
Nigel D'Souza
Colleague at Air New ZealandAuckland, New Zealand
View →
IP
Ismael Paat
Colleague at Air New ZealandMakati, National Capital Region, Philippines
View →
JL
Julie Langlois
Colleague at Air New ZealandAuckland, New Zealand
View →
2 education records
Yee Mei Han education
Bsc (Hons) Economics & Management, Economics
A' Levels/ Stpm
FAQ
Frequently asked questions about Yee Mei Han
Quick answers generated from the profile data available on this page.
What company does Yee Mei Han work for?
Yee Mei Han works for Air New Zealand.
What is Yee Mei Han's role at Air New Zealand?
Yee Mei Han is listed as Customer Care Associate at Air New Zealand.
Where is Yee Mei Han based?
Yee Mei Han is based in New Zealand while working with Air New Zealand.
What companies has Yee Mei Han worked for?
Yee Mei Han has worked for Air New Zealand, Ocbc Bank, Uob, Hong Leong Bank Berhad, and Citi.
Who are Yee Mei Han's colleagues at Air New Zealand?
Yee Mei Han's colleagues at Air New Zealand include Joanna Gilbert, Shaun Churchward, Ben Johnston, Daniel Mantell, and Luke Brimacombe.
How can I contact Yee Mei Han?
You can use AeroLeads to view verified contact signals for Yee Mei Han at Air New Zealand, including work email, phone, and LinkedIn data when available.
What schools did Yee Mei Han attend?
Yee Mei Han holds Bsc (Hons) Economics & Management, Economics from Queen'S University Belfast.
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