Hoi King Heen (Chinese Restaurant)➤Performed restaurant daily operation such as basic waitressing, taking order, and mise-en-place with high efficiency➤Interacted with guests while fulfilling their requests in a timely manner ➤Upsold F&B monthly promotional menu to potential guestsCafe on M (Buffet & All-day dining restaurant)➤Responsible for the daily operation such as the waitressing for buffet, mise-en-place for breakfast, lunch & dinner service➤Hostessing, greet, lead, and seat guest with reservation➤Breakfast Ambassador- offered juices and pastries while getting feedback from guests about their experience with the hotel

Sales & Marketing➤Handled social media channels, copy writing for the hotel’s 2017 1st quarter F&B promotion brochure, market research, proofread the hotel brand website➤Update room reservations & tour series rooming list, sending room confirmation to guests, and answering inter-department phone call.Food & Beverage➤Performed restaurant and lounge daily operation such as basic waitressing, taking order, mise-en-place, and hostessing➤Upsold F&B monthly promotion, calculate bar inventory, took reservation, and performed billing request

➤Performed Front Office daily operation in line with hotel SOP➤Processed guest payments for room charges, food and beverage charges and laundry charges➤Executed night audit by balancing the daily transactions in guest accounts➤Answered department phone calls using correct etiquette➤Fulfilled and attended guests requests and feedbacks➤Arranged transportation for guests➤Encouraged hotel membership & achieved sales target by upselling room➤Able to work independently without supervision

Front Office➤Able to work independently without supervision➤Responsible for Front Office operational tasks such as reservation, registration, cashiering, and check-out guest➤Performed concierge services to guest➤Balanced all rebates and other miscellaneous charges➤Responded quickly to guests request➤Maintain good relationship with guestsHousekeeping➤Performed room inspection to ensure cleanliness is up to standards➤Arranged room cleaning schedule for room attendants➤Tracked and monitored the monthly usage of room amenities​Food & Beverages➤Responsible for daily operation of Temptations Restaurant which includes the opening, serving, cleaning, and cashiering➤Maintained the cleanliness of the beverage area, display cases, equipment, and order transaction area➤Assisted in set up and service of buffet and fine dining events​Digital Marketing Project➤Learned about the Facebook marketing project, Facebook GO to create advertisement on Facebook page and review the statistics➤Photographed special event in university as well as the facilities of the hotel for advertisement on Ruemz Hotel Facebook page