Robert Yeh

Robert Yeh Email and Phone Number

Senior Principal Product Manager @ Gen
California, United States
Robert Yeh's Location
San Francisco Bay Area, United States, United States
Robert Yeh's Contact Details
About Robert Yeh

Robert Yeh is a Senior Principal Product Manager at Gen. He possess expertise in consulting, business process design, envision, web content management, stakeholder management and 82 more skills. He is proficient in Mandarin Chinese.

Robert Yeh's Current Company Details
Gen

Gen

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Senior Principal Product Manager
California, United States
Website:
GenDigital.com
Employees:
3349
Robert Yeh Work Experience Details
  • Gen
    Senior Principal Product Manager
    Gen
    California, United States
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  • Meta
    Senior Product Manager
    Meta Jan 2020 - Oct 2023
    Menlo Park, Ca, Us
    Product lead for 6 troubleshooting / customer support products spanning ads delivery, creators (Branded Content, Partnership Ads), commerce (Instagram Shopping, Facebook Marketplace), business graph and integrity, signal growth, and marketing creative optimization.These products empowered global support agents, sales account managers, partnerships, and engineering teams to identify and resolve issues faced by Meta’s advertisers, sellers, and creators.• Unblocked $XXX million in revenue while serving 33,000 internal users and 2 million advertisers annually.• Yielded $XXX million in annual cost savings by increasing product/customer support operational efficiency. Reduced support handling times by up to 50%, reduced escalation rates by 23%, and increased resolution rates by 15%.• Experience building zero-to-one products and scaling mature products.• I supported 20+ engineers and partnered with product design, data science and analytics, product marketing, research, sales, operations, finance, legal, privacy, security, and policy teams on end-to-end execution.
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  • Facebook
    Strategic Operations And Program Management Lead
    Facebook Feb 2018 - Jan 2020
    Built and managed company-wide programs supporting product operations and sales enablement.I fostered partnerships with senior leaders to define, align, and execute initiatives across operating models, processes, policies, and technology.Examples: Optimizing annual planning and roadmap management processes, simplifying GTM (go-to-market) processes, decreasing cross-functional dependency times, upleveling product knowledge, and addressing CRM technology gaps.
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  • Facebook
    Business Operations Process Improvement Manager
    Facebook May 2015 - Feb 2018
    Led and managed a portfolio of cross-company projects from strategy through implementation to drive operational excellence and efficient processes at scale for Facebook's sales and marketing organization.I partnered with cross-functional leaders to identify and investigate top pain points, develop and prioritize recommendations, and collaborate with their teams to build and implement the aligned solutions.Example: Partnering with Meta’s Shared Services, Support Operations, Legal, Privacy, Policy, and Product teams to develop tooling that increased the efficiency of global customer service agents.
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  • Accenture
    Management Consultant
    Accenture Sep 2010 - May 2015
    Dublin 2, Ie
    Delivered operational excellence initiatives for Fortune 100 companies. I specialized in Lean Six Sigma process improvement and the change management necessary to make things stick.• Aligned to the Management Consulting Strategy Operations practice with industry focus on Communications, Media, and Technology.• Engagement types included: process improvement, organizational design, outsourcing planning and execution, customer support operations optimization, technology transformation, finance transformation, HR transformation, change management, and general project management• Functional Experience: Lean Six Sigma Black Belt trained, process analysis, design, and optimization, operating model development, project management office (PMO), outsourcing planning, transition management and execution, change management strategy and execution, organizational design, finance operations (procure-to-pay), sales operations (quote-to-invoice), human resource operations, customer support operations• Industry Experience: technology, telecommunications, data storage, media & entertainment
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  • Mode Media Corporation (Formerly Glam Media)
    Product Operations & Marketing
    Mode Media Corporation (Formerly Glam Media) 2009 - 2009
    Brisbane, California, Us
    I worked on measurement and marketing operations projects. Examples: I supported search engine optimization (SEO) efforts by using Google Analytics and AdWords to analyze traffic, generated weekly performance reports, and defined key metrics for reporting automation. I also performed a market analysis of third-party Twitter applications to help establish the company's future Twitter Application Network database.
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  • Morgan Stanley (Formerly Citigroup): Smith Barney
    Wealth Management & Marketing
    Morgan Stanley (Formerly Citigroup): Smith Barney 2008 - 2009
    New York, Ny, Us
    I interned at Citigroup: Smith Barney during the financial crisis of 2008. Upon completion of my internship, I was extended an offer to stay on.I supported The Fort Point Group by:• Performing equity research and maintaining a database that drove portfolio management recommendations.• Preparing financial reports used to guide clients toward financial goals.• Supporting marketing activities to drive awareness for educational events.• Researching evidence to support client securities litigation activities.Things I learned: The basics of researching and evaluating equities, cold-calling prospects, and how to support people during hard times.
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  • Gap Inc.
    Sales
    Gap Inc. Mar 2005 - Aug 2006
    San Francisco, California, Us
    My first part-time job as a student. I sold a credit card from the fitting room on my first day so the store managers promptly moved me to the registers where I became the top credit card promoter for our location - my personal record was selling 46 credit cards during a single shift.Things I learned: How to tailor messaging and offer effective customer service. I also supported basic retail sales forecasting and staff management.
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Robert Yeh Skills

Consulting Business Process Design Envision Web Content Management Stakeholder Management Discover Adobe Contribute Prezi Consideration Train The Trainer Piedmont Recognizing Learning And Development Comprehend Work Ethic Internal And External Proposal Support Surveymonkey Value Stream Mapping Management Imovie Human Capital Outsourcing Executive Financial Process Improvement High Standards Communications Change Communications Portfolio Management Customer Satisfaction Process Flow Process Analysis Management Consulting Hearing Corporations Testing Microsoft Excel Deloitte Outsourcing Management Operational Excellence Project Management Procure To Pay Accounts Payable Analysis Internal And External Communications Business Readiness Stakeholder Engagement C Executive Level Camtasia Process Excellence Detail Fmea Process Flow Documentation Values Financial Process Change Management Entertainment Black Belt Lss Balancing Offshore Outsourcing Project Business Process Improvement Communications Management Dmaic Media Six Sigma Bpo Executive Level Communication Collaborating Root Cause Analysis Green Belt Process Improvement Visio Berkeley Lean Tools Learning And Development Solutions Business Process Quote To Cash Current State Assessment Culture Mandarin Recruiting Communications Planning Process Optimization Executive Communications Support

Robert Yeh Education Details

  • University Of California, Berkeley
    University Of California, Berkeley
    Dual Bachelor'S Degrees

Frequently Asked Questions about Robert Yeh

What company does Robert Yeh work for?

Robert Yeh works for Gen

What is Robert Yeh's role at the current company?

Robert Yeh's current role is Senior Principal Product Manager.

What is Robert Yeh's email address?

Robert Yeh's email address is ro****@****ail.com

What schools did Robert Yeh attend?

Robert Yeh attended University Of California, Berkeley.

What skills is Robert Yeh known for?

Robert Yeh has skills like Consulting, Business Process Design, Envision, Web Content Management, Stakeholder Management, Discover, Adobe Contribute, Prezi, Consideration, Train The Trainer, Piedmont, Recognizing.

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