Yehuda Gerstein Email & Phone Number

Tel Aviv, Israel

Looking for my next challenge

o Planning according to the requirements and needs o Building customer satisfaction - project execution as planned - schedule, quality and budget.o Management and coordination of the work process (plan /employeeo Change Control

o Examining the organization.o Defining processes and building tools, building job definitions and work procedures.

o Budget management; Data analysis & targets.o Managing employees;o Strategic customer care.o Improving service processes.o Compliance with the targets (SLA) and service level,

o Managing complex projectso Meeting goals & objectiveso Building and assimilating work procedures.o Control on defined milestones, definition of show stoppers and risks, control on changes,o Status reports.o Customer Relationship Management.o Building cooperation.

o Characterization of the technological solutiono Cooperation with several Inter-organizational interfaceso Project controlo Changes management and control.o Responding to tenders;o Continuous contact with customers - Focal Point

o Complex xDSL project management.o Focal point of contact between the company and the customero Planning the course of the project.o Defining project management tools.o CSM for DTAG and FUJITSU throughout the life of the project.o Coordination and control of the implementation.o Responsible for KPI, SLA generating status reportso empowering the.

Pre / Post Sale Activity Management; training and presentation.Responsibility for the company's international exhibitionsNext generation product – needs and requirements.Managing and motivating professional teams in Israel and abroad, Responsible for all support services for customers and distributors globally.

Bsc, Computers, A+

Master Of Business Administration - Mba, Business Marketting