- Managed daily store operations with a focus on ensuring seamless customer experiences and driving business growth.- Oversaw cash management, including accurate counting, reconciling, and depositing of funds.- Developed and executed employee schedules to optimize staff coverage and operational efficiency.- Maintained meticulous records of financial transactions, ensuring compliance with company policies and procedures.- Conducted regular inventory counts, tracking stock levels, and initiating ordering as needed.- Provided exceptional customer service, addressing inquiries and concerns to foster customer loyalty.- Established and maintained visual merchandising standards, maximizing store presentation and supporting promotional strategies.- Trained and developed a high-energy team of sales associates, promoting a positive and collaborative work environment.- Implemented loss prevention measures to protect store assets and optimize profitability.

- Configuring, managing, and monitoring the company's local area network (LAN) and wide area network (WAN) to ensure seamless connectivity and data flow.- Providing technical assistance for hardware-related issues, such as diagnosing and repairing computer components and peripherals.-Implementing and maintaining security protocols, firewalls, and antivirus software to protect the company's data and infrastructure from cyber threats.- Keeping accurate records of IT assets, configurations, and procedures to aid in troubleshooting and knowledge sharing.

•Diagnosed and resolved hardware and software issues on mobile devices• Collaborated with major companies, including Verizon, to negotiate and finalize phone activation contracts• Partnered with government agencies to leverage their applications for the purpose of verifying personal information.