Provide all of the needed functions to run a property or real estate portfolio without involving the owner. This allows owners to completely hand over the responsibilities of owning a rental property, while still maintaining the financial benefits of the investment.

•Responsible for managing employee related processes including people development, staffing, and compensation. Adhere to all compliance and risk management of the bank.•Responsible for development, implementation and attainment of operating budget by analyzing branch expenses and implement strategies to reduce overhead.•Ensure branch operational integrity: communication and compliance in all branch policies and procedures achieving an average audit score of 9.5 from the scale of 1 to 10… Show more •Responsible for managing employee related processes including people development, staffing, and compensation. Adhere to all compliance and risk management of the bank.•Responsible for development, implementation and attainment of operating budget by analyzing branch expenses and implement strategies to reduce overhead.•Ensure branch operational integrity: communication and compliance in all branch policies and procedures achieving an average audit score of 9.5 from the scale of 1 to 10 taking the banking center to a level of operational excellence on overall performance for 2010. •Execute implementation of objectives/initiatives for the service, individual production, team business development and client management within a branch or branches. (i.e. Safety, Quality, production). Leading the bank to 3rd place in sale production across Florida Region.•Responsible for creating an environment of customer / employee satisfaction.•Build, develop, coach and manage a successful team of bankers while matrix-line managing business partners within a branch or branches. •Participate in branch functions and community activities to promote banks image and growth. Member of HOLA (non-profit Hispanic Organization that contributes with kids’ education) and ROTARY International (non-profit organization that brings together professional leaders to provide humanitarian services around the world). •Meet or exceed assigned branch core deposit goals currently achieving double digit in deposit growth performance. •Generate additional bank business through in-branch sales, phone sales and external business development. •Build rapport with business partners by providing consistent quality customer service to both internal and external customers that meets or exceeds established standards. Show less

•Spent a majority of the day in the sales floor leading from the lobby, by greeting customers, directing them to the appropriate areas of the center, and ensuring that the customer’s needs are met.•Educate, manage and coach to and through Bank of America disciplinary action process for employees.•Resolved problem loans and situation within a specific time frame by working with customers to uncover and satisfy their financial/banking needs.•Supervised and analyzed pay for performance… Show more •Spent a majority of the day in the sales floor leading from the lobby, by greeting customers, directing them to the appropriate areas of the center, and ensuring that the customer’s needs are met.•Educate, manage and coach to and through Bank of America disciplinary action process for employees.•Resolved problem loans and situation within a specific time frame by working with customers to uncover and satisfy their financial/banking needs.•Supervised and analyzed pay for performance for each associate, quarterly review. Provide daily 360 degree coaching.•Accountable for the day to day management of sales and service fulfillment including operational excellence and compliance related to those activities, while frequently updating manager on these issues.•Ensured the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.•Experienced in sales banking/financial services, mortgage, retail and hospitality. Show less

•Offered and sale financial products and services to small business and consumer.•Established, developed, and retained long term relationship with customers.•Exceeded quarterly sale goals by identifying customer’s need.•Performed task such as opening customer’s account, taking loan application, handling customer service request.•Built and sustain relationship with consumer and small business customers.•Demonstrated Bank of America core value in all actions.•Increased… Show more •Offered and sale financial products and services to small business and consumer.•Established, developed, and retained long term relationship with customers.•Exceeded quarterly sale goals by identifying customer’s need.•Performed task such as opening customer’s account, taking loan application, handling customer service request.•Built and sustain relationship with consumer and small business customers.•Demonstrated Bank of America core value in all actions.•Increased teller’s referral production. Show less