Jefe de Sistemas, Gestión y Tecnología lidero las operaciones tecnológicas de la organización, manteniendo y actualizando sistemas de información, planificando e implementando nuevas tecnologías, y asegurando la seguridad de la información. Además, superviso y capacito al equipo de operaciones, lidero proyectos tecnológicos, y gestiona el presupuesto y los recursos tecnológicos.

Highly specialized professional with an advanced level of expertise in the management and resolutionof complex technical issues. My role involves providing a high-quality level of technical support andleading the resolution of problems that go beyond the capabilities of previous support levels.functions:Technical Problem Resolution:I address technical and complex issues by researching and developing highly specializedsolutions.IT Security:I ensure compliance with security requirements at a global or local level.Escalations and Documentation:I handle escalations for widespread failures and specific requirements, providing clear documentation.Equipment Configuration:Responsible for establishing and adjusting the way a device or system should operate to meetspecific requirements.Verification of Network and Technical Infrastructure:I verify the network and technical infrastructure to ensure efficiency.Implementation of Encryption Solutions:I implement solutions for new problems and manage the implementation of encryption or encoding systems

Equipment Troubleshooting:I resolve issues affecting the use of equipment by employees, ensuring the proper functioning ofthe company's digital infrastructure through specialized repairs.Incident and Request Management:I manage Service Desk and Service Now, handling incidents, disruptions, and service requests. Imaintain efficient communication with end-users for prompt resolution.Remote and On-Site Support:I provide remote and on-site support for software, tools, and application failures, both for clientsand the company. I offer direct solutions or manage escalations for quick resolution.Analysis of Permission Failures:I conduct detailed analyses to identify and rectify issues related to permissions, attributes, andpolicies for administrative and operational network users.Support through Platforms:I handle routine support and incidents using platforms such as Zoom, Boomgar, Teams, andremote control viewer, providing effective assistance to internal administrative and operationalusers.

Technical Support and Issue Resolution:I offer customer service through advanced technical support, diagnosing and resolving issuesrelated to data and voice signals.Support for SMEs:I provide tailored technical assistance to meet the specific needs of SMEs, addressing particularchallenges in their telecommunications systems.Documentation and Issue Resolution:I meticulously document reported requirements and faults, utilizing tracking and recordingsystems to facilitate resolution and trend analysis.Process Tracking and Evaluation:I implement and evaluate key performance indicators to accurately track service quality, identifyingareas for improvement and ensuring optimal standards in telecommunications.

Technological Competencies:Skill in using key tools, including Microsoft Office, IBM Genero Studio, SQL, Libre Office, and the IBM Notes development platform. Solid experience in process optimization and continuous improvement.Diagnosis and Resolution of technological problems, in Networks and Communications:Specialized in the identification and resolution of failures in network infrastructures and communicationsystems. Proven ability to conduct thorough analysis and meticulous monitoring to ensure effective solutions.Project Management under SCRUM and CMMI Methodologies:Experience in implementing teamwork strategies under recognized methodologies such as SCRUM and CMMI. Expert in monitoring and evaluating information systems projects, ensuring alignment with quality and efficiency standards