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Yeison Fernandez Patiño Email & Phone Number
Service Delivery Manager
at
The Functionary
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager
Location
Medellín, Antioquia, Colombia
Company size
Who is Yeison Fernandez Patiño? Overview
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Quick answer
Yeison Fernandez Patiño is listed as Service Delivery Manager at The Functionary, a with 371 employees, based in Medellín, Antioquia, Colombia. AeroLeads shows a matched LinkedIn profile for Yeison Fernandez Patiño.
Yeison Fernandez Patiño previously worked as Operations Supervisor at The Functionary and Team Leader at The Functionary. Yeison Fernandez Patiño holds Psicólogo, Psicología, 4.21 from Universidad Del Norte.
Company email context
Email format at The Functionary
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The Functionary
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Profile bio
About Yeison Fernandez Patiño
Dynamic and results-driven Leader with a solid track record of success in the BPO industry, driving teams to exceed performance metrics and client expectations for the past 5 years. Skilled in fostering a collaborative and motivated work environment to optimize productivity and enhance customer satisfaction. Leveraging a background in Psychology, adept at understanding and managing team dynamics, resolving conflicts, and implementing effective communication strategies to drive team cohesion and success. Passionate about leveraging human behavior insights to drive operational excellence and elevate employee engagement. Let's connect and explore opportunities to drive mutual growth and success!
Current workplace
Yeison Fernandez Patiño's current company
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The Functionary
8 roles
Yeison Fernandez Patiño work experience
A career timeline built from the work history available for this profile.
Operations Supervisor
I lead and manage a CS Team, ensuring the delivery of high-quality support and service. I excel in clients communication, maintaining compliance with company policies and client’s requirements, and driving initiatives to meet and exceed KPI. My role also involves collaborating with cross functional teams to address and resolve operational challenges, fostering a positive and productive work environment, and contributing to continuous growth and success of the organization.
Team Leader
Oct 2023 - May 2024
Operations Coordinator
Task performed:- Monitor performance metrics, analyze trends, and implement corrective actions to improve individual and team performance. Conduct regular performance reviews, providing constructive feedback and guidance for professional development.- Team development: Coach, mentor, and provide leadership to Team Leaders and agents to drive their growth and career development - Client engagement: Build and maintain strong client relationships through effective communication and proactive solve-problem- Strategic Planning: Contribute to the development of long-term operational strategies that align with the company's mission and objectives
Aug 2022 - Aug 2023
Team Leader
May 2021 - Aug 2022
Aug 2019 - May 2021
Profesional En Investigación I+D+I
Ejecución de proyectos - Diseño de propuestas para proyectos - Diseño de cronograma para proyectos de intervención- Diseño de instrumentos de investigación- Gestión de aplicación de instrumentos de investigación- Procesamiento y análisis de datos de estudios de investigación- Elaboración de informes de estudios de investigación- Entrega de informe de resultados- Realización de clientes incognitos- Agendamiento de reuniones de seguimiento y entrega de proyectosGestión del conocimiento - Búsqueda y participación en convocatorias nacionales e internacionales- Actualización de Gruplac y Cvlac de equipo con publicaciones- Participación en ferias empresariales de la ciudad y el país
Jan 2018 - Oct 2018
Auxiliar De Investigación
Estudiante en prácticas como auxiliar en Investigación, mis principales funciones durante el tiempo fueron: - Construcción de un modelo organizacional e interactivo para la educación de padres (empleados deempresas) con el fin de promover la apropiación de buenas prácticas de crianza y comunicación asertiva anivel familiar.- Diseño de propuestas e informes de investigación-intervención, aplicación de instrumentos, procesamiento y análisis de resultados en el área organizacional y educativa de la compañía.- Monitoreo y aplicación de convocatorias nacionales e internacionales que impulsen la gestión de lainnovación y el desarrollo de proyectos organizacionales de alto impacto, teniendo como líneas de trabajo el consumo responsable, el comercio justo y la cultura ciudadana.
Jul 2015 - Jan 2016
Team & coworkers
Colleagues at The Functionary
Other employees you can reach at thefunctionary.com. View company contacts for 371 employees →
OF
Omanny Flores Zacarias
Colleague at The FunctionaryMexico City, Mexico
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SP
Sanjay Prasad
Colleague at The FunctionaryBengaluru, Karnataka, India
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RC
Renan Carvalho
Colleague at The FunctionaryJoinville, Santa Catarina, Brazil
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RI
Rodrigo Isaac Hernández Rodríguez
Colleague at The FunctionaryMiguel Hidalgo, Mexico City, Mexico
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FR
Francisco Rescia
Colleague at The FunctionaryGreater Buenos Aires, Argentina
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ML
Mónica Liévano Orellana
Colleague at The FunctionaryNueva San Salvador, La Libertad, El Salvador
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VS
Vaibhav Sharma
Colleague at The FunctionaryPhiladelphia, Pennsylvania, United States
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MA
Marco Alvarez
Colleague at The FunctionaryMexico City, Mexico
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VB
Victor Betancur
Colleague at The FunctionaryMedellín, Antioquia, Colombia
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HS
Harshit Sharma
Colleague at The FunctionaryNoida, Uttar Pradesh, India
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Omanny Flores Zacarias
Colleague at The FunctionaryMexico City, Mexico
View →
SP
Sanjay Prasad
Colleague at The FunctionaryBengaluru, Karnataka, India
View →
RC
Renan Carvalho
Colleague at The FunctionaryJoinville, Santa Catarina, Brazil
View →
RI
Rodrigo Isaac Hernández Rodríguez
Colleague at The FunctionaryMiguel Hidalgo, Mexico City, Mexico
View →
FR
Francisco Rescia
Colleague at The FunctionaryGreater Buenos Aires, Argentina
View →
ML
Mónica Liévano Orellana
Colleague at The FunctionaryNueva San Salvador, La Libertad, El Salvador
View →
VS
Vaibhav Sharma
Colleague at The FunctionaryPhiladelphia, Pennsylvania, United States
View →
MA
Marco Alvarez
Colleague at The FunctionaryMexico City, Mexico
View →
VB
Victor Betancur
Colleague at The FunctionaryMedellín, Antioquia, Colombia
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HS
Harshit Sharma
Colleague at The FunctionaryNoida, Uttar Pradesh, India
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3 education records
Yeison Fernandez Patiño education
Psicólogo, Psicología, 4.21
Master En Recursos Humanos Y Gestión Del Conocimiento
Magister En Recursos Humanos Y Gestión Del Conocimiento
FAQ
Frequently asked questions about Yeison Fernandez Patiño
Quick answers generated from the profile data available on this page.
What company does Yeison Fernandez Patiño work for?
Yeison Fernandez Patiño works for The Functionary.
What is Yeison Fernandez Patiño's role at The Functionary?
Yeison Fernandez Patiño is listed as Service Delivery Manager at The Functionary.
Where is Yeison Fernandez Patiño based?
Yeison Fernandez Patiño is based in Medellín, Antioquia, Colombia while working with The Functionary.
What companies has Yeison Fernandez Patiño worked for?
Yeison Fernandez Patiño has worked for The Functionary, Buwelo Colombia, Onelink Bpo, and Inpsicon Ltda..
Who are Yeison Fernandez Patiño's colleagues at The Functionary?
Yeison Fernandez Patiño's colleagues at The Functionary include Omanny Flores Zacarias, Sanjay Prasad, Renan Carvalho, Rodrigo Isaac Hernández Rodríguez, and Francisco Rescia.
How can I contact Yeison Fernandez Patiño?
You can use AeroLeads to view verified contact signals for Yeison Fernandez Patiño at The Functionary, including work email, phone, and LinkedIn data when available.
What schools did Yeison Fernandez Patiño attend?
Yeison Fernandez Patiño holds Psicólogo, Psicología, 4.21 from Universidad Del Norte.
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