In control of the develop and maintenance of dashboards and visualization in Power BI to meet business needs, utilize statistical tools to identify, analyze and interpret patterns and trends to enhance decision-making for focusing on diversity of Legal Lines the Firm has in order to improve KPIs and financial decision making; CRISP and DMAIC methodologies; Agile methodologies (SRUM) for Project Management update control.I created automated flows in Power Automate that enhanced the data extraction, real time presentations in Power BI, real time alerts to our clients and scheduled triggers for fixed reporting on the weekly and monthly Basis. On the other hand, Automated Python scrips for data cleansing and data modeling

Responsible of the Report generation, Dashboards and Visualizations in Power BI according to thebusiness needs in order to enhance and achieve excellence and high-level attainment for twobusiness Lines on the contact Center (+600 Headcount); exploratory data analysis, descriptive statistics, performance measures, control charts, hypothesis and statistical Tests, DMAIC methodology.Able to create and run queries on SQL to automate the RAW data obtention and datacleaning, VBA programing for daily tasks.

Delegate to support the Workforce Area on the optimization of schedules according to the call volume forecasts to ensure service level and productivity goals; schedule of all Time off Activities such as Team meetings and AdHocs; accountability in regards of the Cross Training upskill plan according to Canada´s HQ expectations; monitoring and controlling real-time use of Avaya by Agents (agent calling behaviors); tracking of variables such as AHT, ACW, Hold, and Auxiliary usages, Absenteeism, and tardiness; historical reports realization on the monthly, weekly daily basis & real time basis taking into account the significant variables for the operation; Verint and CMS management accordingly. I designed and built interactive dashboards and Macros in MS Excel to automate day to day processes to make then visible and easy to understand for Upper Management in order to make decisions and take action to optimize the overall metrics.

Responsible for the generation of reports with data corresponding to the country's trade balance; Design and implementation of projections given the Colombian exports, tourism and invest figures; support in the construction of the entity's business opportunities model; design of tools and boards for consultations of commercial offices.Support in the elaboration of the model focused in enhancer the national exportations, by means of the collection of the data and its later installation in the model; In addition to building macros that allows the automation of processes in office packages.

Delegate to provide telephone and personalized information related to the different admission processes with which the National University has; consultation and management of the database; logistic support in the days of application of tests programmed by the unit; presentations.Attended the promotion of specialized fairs for students of higher degrees of national schools, for the presentation of the tests, important dates and subsequent incorporation to the University.