Yel Malichenko Email & Phone Number

London, Gb

London, England, United Kingdom

- Building and maintaining project timelines - Working with relevant colleagues to ensure each new project is thoroughly planned and appropriately resourced - Monitoring progress and flagging any potential issues or bottlenecks - Ensuring all client and Catalysis workflows and processes are properly followed and recorded - Keeping internal stakeholders up to date with project progress - Uploading final file packages to clients’ content repository- Adding new jobs to our project management platform as they come in, assigning tasks, setting clear deadlines, ensuring the account lead’s brief/direction is shared with whoever’s picking up each task, making sure each project progresses through workflow stages on time, and spotting/mitigating any potential delays - Taking charge of resource planning and scheduling to ensure every job has the right people in place to work on it at the right time, across copywriters, reviewers, proofers, and illustrators. - Packaging the final articles and ensuring they are delivered to the client on time and to a high standard - Carrying out account admin tasks to ensure internal- and client-defined workflows are followed and logged, accurately and on time - Working with the account lead to bring new team members on board, managing them through onboarding and getting them up to speed- Clients: Mailchimp, Intel, HPE, Vodafone- Tools: Asana, Confluence

London, England, United Kingdom

- Leading the successful delivery of medium - to large-scale projects (up to £300k budget), ensuring alignment with scope, budget, and timeline, using Agile and Waterfall methodologies. - Defining project scopes, managing changes, and creating SoWs, adhering to company processes and financial constraints.- Applying financial governance, managing payment plans, billing, POs, and client financial information accurately and on time.- Coordinating cross-functional project teams, facilitating key meetings, and delivering regular client reports while actively managing timesheets and resourcing.- Establishing and maintaining strong client relationships, consistently delivering exceptional service, and managing client expectations.- Clients: Coca-Cola, Smith+Nephew, Barclays, Danone UK, and GSK.- Tools: Workbook, Wdesk, CtrlPrint, Toggl, Adobe Creative Cloud, Microsoft 365 suite.

London, England, United Kingdom

- Delivered profitable end-to-end development solutions for digital transformation for clients in the Cybersecurity, Technology, Publishing, Education, and Healthcare industries, adhering to SoWs and timelines.- Managed the company website, developing its vision and strategy and prioritising backlog items based on stakeholder feedback and business needs. Initiated and executed a comprehensive overhaul of the corporate website, achieving monumental enhancements in design, informational architecture, and SEO/PPC performance. Leveraged Agile methodologies to ensure a streamlined and iterative approach, resulting in a user-centric and highly optimised digital presence. - Maintained a deep understanding of client needs, facilitating successful project outcomes and identifying opportunities for account expansion.- Spearheaded the recruitment of freelance and supplier talent, ensuring on-time, on-budget project delivery through effective vendor management.- Defined billing and production schedules, meeting internal and external deadlines while collaborating with cross-functional teams.- Seamlessly assumed the responsibilities of a resigned team member, preserving the continuity of the content strategy. Demonstrated adaptability and leadership in maintaining project momentum and minimising disruptions during the transition period.- Project management methodologies: Agile, Scrum.- Clients: Google, Virgin Media, Orange, Spamhaus, Cambridge.- Tools: Monday.com, Asana, Basecamp, Harvest, Forecast, WordPress, Figma, Miro, Google Workspace.

• Managing projects (often 5-10 at once) dedicated to the creation and relaunch of websites so that they are delivered on budget, on time, and at a high level of quality and profitability;• Holding meetings and presentations; writing reports, communicating with clients via Slack, Monday board, e-mail, and other messengers, identifying customer needs in order to achieve project outcomes and fulfil all the client's wishes;• Support and solution of customer problems throughout the entire period of our cooperation, identifying customer needs, providing technical advice and explanation, quickly building relationships with new clients, and developing them into satisfied and loyal ones;• Working closely with the Hiring Manager to improve the process of searching for new project managers and other team members, training new employees;• Train, advise and coach other project managers, communicate job expectations and provide feedback to ensure they’re equipped with the knowledge and skills to do their job well;• Workflow planning, effective management of all risks, assumptions, issues and dependencies enabling to drive up the company’s revenues.Key achievements:• Conducted comprehensive training sessions for new personnel, ensuring precise alignment with organisational policies. Applied effective communication and leadership skills to facilitate a smooth onboarding process, fostering a cohesive and knowledgeable team.• Introduced innovative tools and platforms, substantially enhancing team performance and project management capabilities. Demonstrated a forward-thinking approach by integrating innovative technologies, contributing to increased efficiency and project success.

• Managed multiple projects concurrently, delivering websites on budget, on time, and with high quality.• Conducted meetings, presentations, and maintained communication with clients.• Identified customer needs to achieve project outcomes and satisfaction.• Efficiently managed risks, assumptions, issues, and dependencies.• Delivered system design elements to ensure client understanding.

• Provided exceptional live chat, email, and phone support to clients within the IT industry, demonstrating effective communication and problem-solving skills.• Consulted clients on SaaS product features and troubleshooting, ensuring accurate information and resolution of customer queries.

• Communicated effectively with existing clients, evaluated their needs, and resolved issues to drive sales growth.• Conducted cold and warm calls, leveraging strong sales and negotiation skills to achieve targets.

• Handled file maintenance, data entry, document processing, and account management.• Participated in business meetings and managed correspondence.• Ensured efficient administration processes.

• Conducted market research and public relations, contributing to informed decision-making and strategic development of an IoT product.• Developed financial plans and marketing strategies, demonstrating a mix of analytical and creative skills.• Analysed markets and competitors, informing product positioning and marketing strategies.