Roles and Responsibilities:• Appointing New ASC’s.• Monitoring the TAT and Achieving it.• Visiting Distributors on regular basis.• Auditing ASC’s on Regular Basis.• Closing the Escalations in TAT• Reugular happy calling to Distributors.• Giving Training to New ASC’s about CRM• Arranging Trainings to ASC’s regarding New Product• Handling Modern Trade Issues on Regular Basis and closing with in TAT• Supporting Stock Audit in WH• Stock Inspection at WH and Modern Trade regarding MFD Cases and Closing.

• Handling 8-Major States (HCL & Mars-E-Services-Service center-130 No’s)• Handling RG Project-Total Account Pan India (In-out Operations)• Planning ASC Appointment with Service Partner• Handling 40-RD’s out of 80 RD across India• Regular Planning of Pickup’s to RD’s for DOA• DOA Replacement Management of RD’s• Regular Visit RD’s and ASC’s• Auditing of ASC’s • Regular Validation of Incoming Spares to Partner• Auditing the current stock on quarter basis. • Planning & Executing the Review Meet Twice a Month with Service Partner• Arranging the require MSL SPARE to our Partner• Planning and Executing the MSL to Partner ASC’s through Partner• Validating the DOA Bill’s for DOA Approval• Clear Monitoring of Social Media, Sales, RD and Amazon Escalations and closing them in TAT

• Appointing New ASC’s.• Monitoring the TAT and Achieving it.• Visiting Distributors on regular basis.• Auditing ASC’s on Regular Basis.• Closing the Escalations in TAT• Weekly basis of happy calling to Distributors.• Giving Training to New ASC’s about CRM• Arranging Trainings to ASC’s regarding New Product• Handling Modern Trade Issues on Regular Basis and closing with in TAT• Supporting Stock Audit in WH• Stock Inspection at WH and Modern Trade regarding MFD Cases and Closing.

• Assigning the targets to ICP and Supporting them to achieve • Call’s Co-ordination to ICP and TRC• Getting the complaints closed in TAT• Arranging the Spare’s to my region from all-over India for Closure• Handling the dealer Issues• Giving Training to ICP’s regarding the New Projects.• Planning the PJP Plan for whole AP of every month.• Monitoring the PJP is going on or Not• Appointing the New ICP’s based on Call Load• Calling Back to Customer’s Regarding the Service • Auditing the store of ICP

• Inspecting Incoming material from Factory (New Products)• Inspecting the Return units from MSC’s and FSC• Primary Inspection of Incoming Units at W/H• Inspecting & Auditing HHP DOA Units for Approval• Visiting & Auditing the Stock at NPC’s and FSC • Visiting & Auditing MSC’s for Store Activity’s• Visiting Distributor’s and Courier Company’s for secondary logistics and improving the Handling of SAMSUNG Improvement by conducting regular training to the labour • Visiting the Courier Company’s for their Improvement and for handling of Samsung material by conducting regular training to the labour

• Resolving the issues of the customer for their product up to their concerned • Handled IT products service. ( DIGITAL CAMERAS CAMERA, LAPTOPS)• Handling AV (LCD, LED, and PLASMA) WALLMOUNT INSTALLATION, Demonstration on customer demand.• GSPN Call tracking with the ageing limit of each and every service type.• Handling RETURN HANDLING PROCESS for both Customer issues of CE & HHP.• Handling store CE & HHP (Parts Order management, Store Maintenance, Return Material Authentication (RMA) Management).• Monitoring Happy Call Satisfaction.• Training Newly Joined Front and Back-end Staff.• Regular Visit to HHP and CE/HA Dealers for any issues at Dealer Point.