Oversee a team of Technical Support Ambassdors and act as the first primary technical adviser contact on technical related issue by providing assistant request for escalated/technical road block issue for ambassadors. Focused on evaluating team's work performance, processes and best practices and implement changes to streamline operations.

RESPONSIBILITIES:WORKING REMOTELY TO PROVIDE TECHNICAL SUPPORT AS MICROSOFT AMBASSADOR:1. Act as the primary technical contact on SharePoint online, Skye for Business/Teams, Exchange/outlook Support, and Onedrive support. Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.2. Manage critical issues by setting customer expectations, devise and implement action plans and… Show more RESPONSIBILITIES:WORKING REMOTELY TO PROVIDE TECHNICAL SUPPORT AS MICROSOFT AMBASSADOR:1. Act as the primary technical contact on SharePoint online, Skye for Business/Teams, Exchange/outlook Support, and Onedrive support. Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.2. Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved3. Provide world-class customer experience with every interaction. Engage and empathize with customers to support and resolve technical issues through completion. Develop, foster and maintain highly effective customer interaction4. Support installation, configuration, and support of Microsoft Office 365 on various platforms5. Accurately document all work performed through the ticketing system including details and outcomes and ensure accurate and timely resolution of all assigned issues6. Escalate product bugs or unsolvable cases, notice trends and report reoccurring problems7. Update O365 licenses, subscriptions, and user management as necessary8. Share your knowledge with teammates and guide them in the resolution of complex technical problems and collaborate with team members, subject matter experts, and escalation managers when additional support is needed to enhance the customer experience.9. Increase engagement with office 365 and sharing knowledge among the Microsoft support program community via solution documents, social media, technical communities and training recommendations Show less

 Giving out I.T support for the south west branches as an I.T personnel. Maintenance of bank application software For the south west branches. Maintenance and services of I.T hardware (computer accessories). Repairing and maintenance of banks inverters, ATMs, Telecoms equipment. Installation of automated tellering machines (ATM), maintenance and repair of ATM parts. Inverter installation and earthing system for ATMs.

 Fabricating, constructing and Repairing of electrical devices. (E.g inverter, Industrial Stabilizer). Installations and maintenance of security cameras. Installation and maintenance of electrical conduit and surface wiring for both domestic and industrial purpose.

 Installation of industrial Generator and motors. Fabricating and repairing of industrial panel. Rewinding of industrial Generator and motors. Installation and maintenance of electrical conduit and surface wiring for both domestic and industrial purpose