Yemisi Adekunle Email and Phone Number

•Improve customer service experience, create engaged customers and facilitate organic growth •Take ownership of customers issues and follow problems through to resolution•Set a clear mission and deploy strategies focused towards that mission.•Develop service procedures, policies and standards.•Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply… Show more •Improve customer service experience, create engaged customers and facilitate organic growth •Take ownership of customers issues and follow problems through to resolution•Set a clear mission and deploy strategies focused towards that mission.•Develop service procedures, policies and standards.•Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvement Show less

•Finding and developing new markets and improving sales•Planning and overseeing new markets •Develop a growth strategy focused both on financial gain and customer satisfaction• Promote the company’s products/services addressing or predicting clients’ objectives•Developed and implemented performance improvement strategies by enquiring for more knowledge on customer handling, technical support and plans to promote continuous improvement.