I manage cross functional roles, gives strategic directions and leadership, project implementation and overall Business Operations

* Participate with other stakeholders in developing a vision and strategic plan to guide the organization which resulted in a 1000% increase in revenue (Strategy Planning).* Provide leadership to over 200 staff in 62 locations implementing new and changes in existing resources and identifying areas where clear procedures would increase efficiency, this increased the business efficiency by over a 100% (Business Process Improvement). Developed an operational plan working with… Show more * Participate with other stakeholders in developing a vision and strategic plan to guide the organization which resulted in a 1000% increase in revenue (Strategy Planning).* Provide leadership to over 200 staff in 62 locations implementing new and changes in existing resources and identifying areas where clear procedures would increase efficiency, this increased the business efficiency by over a 100% (Business Process Improvement). Developed an operational plan working with Key stakeholders which incorporated change management and strategy planning that worked towards the achievement of the business direction of the department in three consecutive years. Successfully managed many cross functional projects for the organisation working within specified timelines and budget to deliver world class results. Formulate, plan, implement and promote knowledge management strategies to capture, capitalize and leverage “people knowledge” in the organization thereby achieving sales and profitability goals within specified timelines (knowledge management).* Oversees the planning, implementation and evaluation of the department's products and services (Project and Planning Management). Determine staffing requirements for organizational management and target delivery and mentored to encourage excellent team synergy among staff. Staff Attrition and complaints were reduced to less than 1%  Synergized the core inter departmental activities which include the formulation of the human resources policies, procedures and practices. (Human Resources and People Management) Strategized with the finance team to secure adequate funding for the operations of the department and the organization at large, this collaboration led to over 70% fund generated year over year (Financial Management) Identify and evaluate the risks to the organization's people, property, finances, goodwill, and image and implement measures to control risks (Risk Management) Show less

* Provided team leadership which increased the departmental online visibility by over 100% (Business Process Improvement) * Developed and deployed the first mobile interface for the organisation working the technical team which resulted in over a 1000% increase in the usage of the mobile interface* Define and manage IT & Systems projects with clearly defined & realistic objectives, deliverables, responsibilities and time-scales with attendant cost-benefit analysis… Show more * Provided team leadership which increased the departmental online visibility by over 100% (Business Process Improvement) * Developed and deployed the first mobile interface for the organisation working the technical team which resulted in over a 1000% increase in the usage of the mobile interface* Define and manage IT & Systems projects with clearly defined & realistic objectives, deliverables, responsibilities and time-scales with attendant cost-benefit analysis (Project Management).* Optimized the existing online partnership gateway which led to over 60% achievement of the financial target given to the department from less than 5% in prior years.* Co-ordinated and responsible for administering online databases and ensure optimum performance in terms of data integrity, consistency, availability and recoverability, through team efforts we were able to have over 100% increase in data gathering and collation (Database Management).* Mentored the technical and operational staff and provided input for service improvement and delivery (service support and delivery). Show less

Ensured 99.9 % optimum performance of all servers including e-mail infrastructure and access to remote servers in the divisional office. (Server Administration).* Administered databases resident in the office and achieved optimum performance in terms of data integrity, consistency, availability and recoverability (Database Management).* Provide First and Second level supports to users in terms of systems and application support and achieved over 70% problem resolution weekly (Problem… Show more Ensured 99.9 % optimum performance of all servers including e-mail infrastructure and access to remote servers in the divisional office. (Server Administration).* Administered databases resident in the office and achieved optimum performance in terms of data integrity, consistency, availability and recoverability (Database Management).* Provide First and Second level supports to users in terms of systems and application support and achieved over 70% problem resolution weekly (Problem Management).* Applied change management methodologies to ensure that business requirements are met by systems solutions (Change Management).* Focus on internal customer service turn around increased to over 90% by adopting a systematic approach via usage of industry best practices (service support and delivery).* Quality Management.* People Management. Show less

Managed over 100 incidents weekly through their lifecycles in a way that reflects their impact and priority.* 80% Timely customer communication on incidence phase.* Successfully ensured Customer serviceability and that customer issues were identified and resolved quickly.* 100% weekly report generation for management decision-making on helpdesk activities* Data Management, in terms of ensuring quality and data integrity of customer and project information* Database… Show more Managed over 100 incidents weekly through their lifecycles in a way that reflects their impact and priority.* 80% Timely customer communication on incidence phase.* Successfully ensured Customer serviceability and that customer issues were identified and resolved quickly.* 100% weekly report generation for management decision-making on helpdesk activities* Data Management, in terms of ensuring quality and data integrity of customer and project information* Database availability, administration and support management* Keep ahead of trends and current technologies in information services. Show less