Yemisi Nassirou Email & Phone Number

Brooklyn, New York, United States

• Provided exceptional customer service by greeting, assisting, and troubleshooting issues for guests both in-person and over the phone at Barclays Center.
• Successfully completed single ticket sale transactions on Ticketmaster's or SeatGeek's system to ensure smooth operations.
• Awarded Employee of the Month multiple times for outstanding performance in customer service and problem-solving.

Brooklyn, New York, United States

• Key Accomplishments:
• Exceeded or met ~85% of the organization’s operational goals through the consistent ability to leverage data to drive process improvements in systems and operations.
• Successfully led the collaborative execution of multiple large-scale projects, managing intricate timelines & budgetsCore Responsibilities:
• Served as School Leader alongside the Principal to ensure scholars receive an exemplary first-class education.
• Designed, implemented, and managed clear systems so that Coney Island Prep Middle School runs smoothly on a day-to-day basis in a co-located DOE building.
• Led all aspects of school operations, including state testing, technology, enrollment, finance, facilities, food & transportation services, school schedules, rosters, and student information systems.

• Key Accomplishments:
• Brought 2 K-5 programs up to compliance with all licensing and funder requirements within 2 months by utilizing continual improvement processes
• Obtained ‘Above Standard’ ratings for 100% of DYCD Site Visits at 100% of assigned sites.Core Responsibilities:
• Developed, coordinated, and implemented school-year and summer OST program(s) located in a DOE public school, utilizing virtual and in-person facilitation.
• Oversaw site budget of $400,000, managing spending within the approved budget plan; proactively raised budget concerns during the program year.
• Hired, onboarded, trained and supervised program staff, ensuring quality instructional, youth development, and social/emotional learning practices are used and staff to student ratios are maintained.

Brooklyn, New York, United States

• Key Accomplishments:
• Successfully founded 3 unique after-school/summer camp programs for 3 public NYC co-located host schools serving grades K-8.
• >50% of Operational & administrative systems that I developed are still effectively in use today at 2 of 3 programs.Core Responsibilities:
• Oversaw all aspects of after-school & summer camp business operations in accordance with the Department of Youth and Community Development (DYCD), Empire State After School Programs (ESAP), Department of Health.
• Developed and managed a $500,000 annual budget, ensuring fiscal responsibility and alignment with organizational goals.
• Oversaw and mentored a diverse team of 50+ staff members, fostering a collaborative environment.

Arverne, NY

• Provided quality supervision and operations management, which includes adherence to all YMCA, Department of Health and funder standards, expectations, and regulations
• Led, supported, and supervised a team of 10 counselors and Summer Youth Employees (when applicable)
• Worked with Counselors and SYEPs to plan and implement meaningful activities, lesson plans and special events
• Created and maintained a fun-filled & youth-focused atmosphere that is consistent and sensitive to the needs of participants with learning, emotional, or behavioral differences
• Promoted an inclusive, welcoming, and respectful environment that embraces the diversity of all staff and participants, and a positive camp/after-school spirit.

Brooklyn, New York, United States

• Instructed Visual Arts to students placed in a detention facility aged 13-17
• Developed unique lesson plans that allowed for creativity and therapeutic release
• Maintained accurate classroom records such as attendance and inventory

Jamaica, New York, United States

• Assisted with management of daily operations, including communications with the school's administration and staff
• Supervised, trained and supported staff of 20 alongside Program Director in alignment with Department of Youth and Community Development (DYCD), BELL, Department of Health and Department of Education regulations
• Managed scholar attendance inclusive of collecting, entering and reporting data
• Planned educational field trips and on-site field days within a given budget
• Assisted the Program Director in day-to-day administrative and operational functions

Bronx, New York, United States

• Instructed middle school scholars on the topics of Step Dance and/or Leadership
• Constructed self-made curriculum consisting of weekly lesson plans that reflect scholar & leadership development
• Motivated scholars while holding them to high academic & behavioral standards
• Effectively implemented positive behavior management in the classroom & on field trips

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Master Of Business Administration - Mba, Business Administration And Management, General