Yen Ping Tan Email and Phone Number

• Responsible for checking and validating of contractual agreements and documents which include amendments, enrolment, adjustment request, invoices, credit notes as well as license transfer against soft copy. • Provide guidance to junior team mates in operations and programme rules matters.• Implement effective checks to mitigate contractual document processing errors.• Involve in UAT testing to ensure seamless and successful rolling out of system.• In charge of service recovery services for key internal and external stakeholders to meet customer requirements and expectations.• Prepare training materials and conduct on-the-job training for new hires.• Generate periodic internal compliance reports for quality assurance purpose.

• Reviewed, validated and managed contractual agreements and orders for Microsoft using enterprise software such as Microsoft internal tools, SAP and e-commerce tools. • Supported in month end account closing activities to ensure complete processing of revenue.• Worked closely with other Microsoft departments, subsidiaries and customers to meet and exceed customer expectations proactively.• Addressed to transaction-related queries raised by both internal and external customers via email, MSE and phone. • Responsible for addressing and resolving transaction-related issues and queries within established Service Level Agreements (SLA).• Managed return requests from partners based on the terms and conditions of the Channel Partner Guide associated with Agreements and Authorizations.• Reviewed problems associated with return request outside contractual terms and follow up with operations units, subsidiaries and customers to drive timely and effective resolution.• Executed orders and returns in adherence with Sarbanes Oxley Act to ensure accounting compliance.• Filed and maintained key documentations for auditing purposes.• Responsible for checking and validating of contractual agreements and documents which include amendments, enrolment, adjustment request, invoices, credit notes as well as license transfer against soft copy. Achievements• Participated in VL Failover Testing from Manila Service Center to Asia Pacific Operations Center.• Participated in BCP (Business Continuity Planning) Testing at Microsoft Singapore Headquarter.• Participated in LIFE (Lucrative Ideas for Financial Enrichment) project which need to generate innovative ideas and solutions resulting in financial benefits and client value.

• Responsible for checking and validating of shipping documents such as airway bill, custom clearance permit, certificate of goods, bill of lading, picking list, packing list, inventory report and billing report against soft copy.• Managed daily orders from customers.• Oversaw a team of administrative staff to manage day-to-day operations.• In charge of releasing of cargo to forwarders, physical receiving, outbound processing, yearly stock taking and cycle count.• Managed the close arrangement of movement of both import and export containers.• Coordinated with customers on order fulfillment related issues.• Coordinated with forwarders on import and export shipment booking and local deliveries.• Prepared relevant shipping documents for outgoing shipments.• Responsible for maintenance of stock level in inventory system using both SAP and WMS.• Attended to customer's enquiries via email or phone.• Ad-hoc duties assigned by warehouse executive.