Yenchien C.
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Yenchien C. Email & Phone Number

Associate Manager of Brand communications at Rakuten Taiwan
Location: New Taipei City, New Taipei City, Taiwan, Province Of China 6 work roles 2 schools
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Current company
Rakuten Taiwan
Role
Associate Manager of Brand communications
Location
New Taipei City, New Taipei City, Taiwan, Province Of China
Company size
20 employees

Who is Yenchien C.? Overview

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Quick answer

Yenchien C. is listed as Associate Manager of Brand communications at Rakuten Taiwan, a company with 20 employees, based in New Taipei City, New Taipei City, Taiwan, Province Of China. AeroLeads shows a matched LinkedIn profile for Yenchien C..

Yenchien C. previously worked as Rakuten Taiwan Associate Manager of Brand communications at Rakuten Taiwan and Assistant to the CEO at Rakuten Taiwan. Yenchien C. holds Master'S Degree, Mortuary Science And Embalming/Embalmer from National Taiwan Normal University.

Company email context

Email format at Rakuten Taiwan

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Rakuten Taiwan

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Profile bio

About Yenchien C.

Experienced Team Lead with a demonstrated history of working in the internet industry. Skilled in Microsoft office, Customer Service, Management, Leadership, and Project Management. Strong information technology professional with a Master's degree focused in Global Fashion from National Taiwan Normal University.

Current workplace

Yenchien C.'s current company

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Rakuten Taiwan
Rakuten Taiwan
Associate Manager of Brand communications
Website
rakuten.com.tw
Employees
20
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6 roles

Yenchien C. work experience

A career timeline built from the work history available for this profile.

Rakuten Taiwan Associate Manager Of Brand Communications

Current
Rakuten Taiwan

Taiwan

  • Brand Development & PR Management: Led initiatives to enhance brand reputation, including the development and implementation of PR strategies aligned with corporate vision. Coordinated closely with the marketing team.
  • Media Relations & Communication: Cultivated relationships with key media outlets to boost brand visibility. Managed press releases, media interviews, and corporate announcements, establishing a positive public image.
  • Project Management: Directed multiple projects simultaneously, balancing executive duties with PR responsibilities. Demonstrated excellent multitasking abilities and resourcefulness in meeting high-pressure deadlines.
  • Crisis Communication: Acted as a pivotal point in managing crisis communications and public responses, safeguarding the company's reputation in sensitive situations.
Apr 2019 - Present

Assistant To The Ceo

Current
Rakuten Taiwan
  • Strategic Support & Decision-Making Assistance - Research & Briefing: Conduct detailed research on industry trends, competitors, and market opportunities, delivering comprehensive reports and briefings to keep the CEO.
  • Project Management & Cross-Departmental Coordination - Special Projects: Lead or co-lead projects that are directly linked to the CEO’s objectives, especially those involving cross-functional collaboration. - Workflow.
  • Operational Support & Efficiency Enhancement - Calendar & Task Management: Coordinate the CEO’s schedule, prioritizing meetings and tasks to align with organizational goals. Handle administrative tasks with discretion.
Aug 2018 - Present

Customer Service Team Lead

Rakuten Taiwan

Taipei City, Taiwan

  • Training new customer service team members.
  • Using customer relationship management software (CRM) to document customer interactions.
  • Monitoring average call length and overall team volume.
  • Listening to individual calls to ensure quality.
  • Leading performance reviews for team members.
  • Creating intervention and improvement plans for team members.
Jan 2013 - Jul 2018

Customer Service Specialist

Rakuten Taiwan

Taipei City, Taiwan

  • Answer phone, email for customer enquiries
  • Direct customers to online resources
  • Create and maintain reports on customer interactions
  • Attend weekly team meetings
  • Update customer records in our system, including notes about conversations and outcomes
  • Present ideas for improving customer care
Apr 2010 - Dec 2012

Bank Examiner

Chinfon Commercial Bank

Taipei City, Taiwan

  • Resolving clients’ issues and perform administrative tasks such as documenting their information, and other related duties.
  • Knowledge of the products and services offered by the bank, and promoting the bank’s products and services.
  • Building relationships with current and prospective clients as a foundation to promote their institution’s products.
Jul 2002 - Mar 2010
Team & coworkers

Colleagues at Rakuten Taiwan

Other employees you can reach at rakuten.com.tw. View company contacts for 20 employees →

CF Chi Fang Cheng Chi Fang Cheng Colleague at Rakuten TaiwanTaiwan, Taiwan, Province Of China View → SW Stacy Wu Stacy Wu Colleague at Rakuten TaiwanTaiwan, Taiwan, Province Of China View → YC Yujen Chiang Yujen Chiang Colleague at Rakuten TaiwanNew Taipei City, New Taipei City, Taiwan, Taiwan, Province Of China View → KS Kelly Shih Kelly Shih Colleague at Rakuten TaiwanYilan County, Taiwan, Taiwan, Taiwan, Province Of China View → SC Shao-Lun Chen Shao-Lun Chen Colleague at Rakuten TaiwanTaiwan, Taiwan, Province Of China View → JC Jocelyn Chou Jocelyn Chou Colleague at Rakuten TaiwanHsinchu City, Taiwan, Taiwan, Taiwan, Province Of China View → YL Yen-Yu Lin Yen-Yu Lin Colleague at Rakuten TaiwanTaipei, Taipei City, Taiwan, Taiwan, Province Of China View → ZY Zih Ying Chen Zih Ying Chen Colleague at Rakuten TaiwanTaipei, Taipei City, Taiwan, Taiwan, Province Of China View → PL Patrick Liu Patrick Liu Colleague at Rakuten TaiwanTaipei, Taipei City, Taiwan, Taiwan, Province Of China View → JC Jiun-Ling Chou Jiun-Ling Chou Colleague at Rakuten TaiwanTaipei, Taipei City, Taiwan, Taiwan, Province Of China View →
2 education records

Yenchien C. education

FAQ

Frequently asked questions about Yenchien C.

Quick answers generated from the profile data available on this page.

What company does Yenchien C. work for?

Yenchien C. works for Rakuten Taiwan.

What is Yenchien C.'s role at Rakuten Taiwan?

Yenchien C. is listed as Associate Manager of Brand communications at Rakuten Taiwan.

Where is Yenchien C. based?

Yenchien C. is based in New Taipei City, New Taipei City, Taiwan, Province Of China while working with Rakuten Taiwan.

What companies has Yenchien C. worked for?

Yenchien C. has worked for Rakuten Taiwan and Chinfon Commercial Bank.

Who are Yenchien C.'s colleagues at Rakuten Taiwan?

Yenchien C.'s colleagues at Rakuten Taiwan include Chi Fang Cheng, Stacy Wu, Yujen Chiang, Kelly Shih, and Shao-Lun Chen.

How can I contact Yenchien C.?

You can use AeroLeads to view verified contact signals for Yenchien C. at Rakuten Taiwan, including work email, phone, and LinkedIn data when available.

What schools did Yenchien C. attend?

Yenchien C. holds Master'S Degree, Mortuary Science And Embalming/Embalmer from National Taiwan Normal University.

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