Yenchien C. Email & Phone Number

Taiwan

• Brand Development & PR Management: Led initiatives to enhance brand reputation, including the development and implementation of PR strategies aligned with corporate vision. Coordinated closely with the marketing team to ensure cohesive messaging and brand consistency across all media.• Media Relations & Communication: Cultivated relationships with key media outlets to boost brand visibility. Managed press releases, media interviews, and corporate announcements, establishing a positive public image and expanding brand reach.• Project Management: Directed multiple projects simultaneously, balancing executive duties with PR responsibilities. Demonstrated excellent multitasking abilities and resourcefulness in meeting high-pressure deadlines.• Crisis Communication: Acted as a pivotal point in managing crisis communications and public responses, safeguarding the company's reputation in sensitive situations.

• Strategic Support & Decision-Making Assistance - Research & Briefing: Conduct detailed research on industry trends, competitors, and market opportunities, delivering comprehensive reports and briefings to keep the CEO well-informed on critical issues. - Agenda Prioritization: Work closely with the CEO to identify and prioritize strategic goals, ensuring alignment with company objectives. - Decision Support: Providing insights and feedback on key decisions, involves synthesizing data and opinions from various departments, preparing summaries that simplify complex issues.• Project Management & Cross-Departmental Coordination - Special Projects: Lead or co-lead projects that are directly linked to the CEO’s objectives, especially those involving cross-functional collaboration. - Workflow & Delegation: Manage the CEO’s action items, delegating tasks when appropriate and ensuring timely follow-up. - Meeting Preparation & Follow-up: Prepare the CEO for meetings with high-level briefs, organize materials, and document meeting minutes. • Operational Support & Efficiency Enhancement - Calendar & Task Management: Coordinate the CEO’s schedule, prioritizing meetings and tasks to align with organizational goals. Handle administrative tasks with discretion, ensuring smooth daily operations. - Efficiency Improvements: Identify bottlenecks in workflow or processes, and recommend efficiency improvements.

Taipei City, Taiwan

• Training new customer service team members.• Using customer relationship management software (CRM) to document customer interactions.• Monitoring average call length and overall team volume.• Listening to individual calls to ensure quality.• Leading performance reviews for team members.• Creating intervention and improvement plans for team members.• Creating reports for the director of customer services.• Suggesting new procedures to improve customer service.• Resolving escalated customer issues.• Motivating customer service team to meet goals.

Taipei City, Taiwan

• Answer phone, email for customer enquiries• Direct customers to online resources• Create and maintain reports on customer interactions• Attend weekly team meetings• Update customer records in our system, including notes about conversations and outcomes• Present ideas for improving customer care• Participate in team-building activities• Encourage customers to complete satisfaction surveys• Make recommendations to managers to improve customer experience

Taipei City, Taiwan

•Resolving clients’ issues and perform administrative tasks such as documenting their information, and other related duties.•Knowledge of the products and services offered by the bank, and promoting the bank’s products and services.•Building relationships with current and prospective clients as a foundation to promote their institution’s products.

Master'S Degree, Mortuary Science And Embalming/Embalmer

Bachelor Of Commerce - Bcom, Finance And Financial Management Services