Yeng Lor Email & Phone Number

• Staff nurse fulfilling roles of primary bedside, preceptor, and charge nurse on a 30-bed neurology unit at a Level II trauma, comprehensive stroke center, and teaching institution.
• Managed on-shift unit operations, staffing assignments, and patient admissions and discharges as charge nurse.
• Received the 5-star PRC Excellence Award as a department for exceptional patient care.
• Implement comprehensive care plans through detailed patient assessments.
• Maintain accurate documentation of patient care and progress.
• Enforce infection control protocols to prevent hospital-acquired infections.

• Registrar supporting the emergency department, urgent care, main hospital inpatient, and radiology/lab with patient registration, insurance verification, maintaining patient records, and coordination with healthcare.
• Provided exceptional customer service in a busy hospital environment.
• Coordinated with healthcare staff by communicating patient information and managing patient flow.
• Facilitated patient registration for emergency and urgent care services.
• Supported other departments such as Main hospital inpatient and radiology/lab.

Robbinsdale

• As a customer service representative in a call-center like environment, partnered with the clinic care team to provide unmatched customer service by managing phone contact to provide customers with proficient.
• Managed registration, scheduling, and call routing to ensure smooth and effective operations within the healthcare facility.
• Utilized problem-solving skills to resolve patient issues efficiently, adhering to the "One Call One Resolution" approach or facilitating a soft handoff to appropriate departments when necessary.
• Handled inbound calls, addressing patient inquiries, scheduling appointments, and directing calls to the relevant healthcare providers.
• Provided high-quality support and service, maintaining a focus on patient satisfaction and operational efficiency.

• Fulfilled role of patient representative at a chiropractic clinic by providing exceptional care in a fast-paced environment.
• Managed patient check-in by greeting and ensuring a welcoming and efficient start to their service, as well as registering walk-in patients.
• Managed patient check-out by scheduling future visits, collecting payments, and providing necessary paperwork for patients, patient employers, attorneys, and adjusters.
• Ensured patient information is accurate and complete by updating demographics and insurance details as well as insurance verification.
• Monitored patient flow to ensure timely and courteous care.
• Handled inbound and outbound calls, addressing patient inquiries and directing calls to the relevant healthcare providers or staff.

• Medical Data Entry Specialist/Clerical for skilled nursing and home health care by providing departmental support and exceptional customer service.
• Provided administrative support to nursing and other departments, contributing to the overall efficiency of the healthcare facility.
• Performed a range of clerical tasks, including filing, managing correspondence, and maintaining records.
• Accurately entered and updated data in the office's databases and systems.
• Utilized Microsoft Office and IGEA Software for various office tasks and data management.
• Assisted with general office functions to ensure smooth operations, including handling inquiries and coordinating tasks.

Bachelor'S Degree, Registered Nursing/Registered Nurse

Associate'S Degree, Registered Nursing/Registered Nurse

Medical Transcription/Transcriptionist

Technical Diploma, Office Assistant

During my time here, I was a tutor for one of my Microsoft class and was also awarded the Johnston-Bakker Scholarship.