Yeniota Silora Email & Phone Number

Jakarta Raya, Indonesia

Kuningan

• Monitored every application for credit life insurance and accelerated credit settlement from Partner Banks, coordinating with the Operational team (OPS) for processing in accordance with Service Standards (SLA).• Monitored and communicated information regarding pending document data (New Business, claims) to Partner Banks.• Supported the OPS team in bill collection tasks by following up on overdue receipts, reconciling insurance premiums, and tax invoices with developers.• Handled… Show more • Monitored every application for credit life insurance and accelerated credit settlement from Partner Banks, coordinating with the Operational team (OPS) for processing in accordance with Service Standards (SLA).• Monitored and communicated information regarding pending document data (New Business, claims) to Partner Banks.• Supported the OPS team in bill collection tasks by following up on overdue receipts, reconciling insurance premiums, and tax invoices with developers.• Handled complaints from Partner Banks and developers related to the claims process and the submission of New Business for mortgage credit life insurance.• Provided guidance on products, procedures, and document requirements for mortgage credit life insurance applications.• Delivered quality and excellent service to all partners, both internal and external to the company.• Enhanced the quality and efficiency of the company's administrative process system to strengthen trust from Partner Banks. Show less

Jakarta Barat, Jakarta Raya, Indonesia

• Conducted selection on all incoming business applications from Partner Banks to ensure the completeness of documents for mortgage credit life insurance.• Accompanied customers during health examinations, when requested by Partner Banks or customers.• Facilitated communication between external parties (Partner Banks) and internal departments (Administration Panin Dai-ichi Life) regarding the mortgage credit life insurance application process.• Handled all complaints from customers… Show more • Conducted selection on all incoming business applications from Partner Banks to ensure the completeness of documents for mortgage credit life insurance.• Accompanied customers during health examinations, when requested by Partner Banks or customers.• Facilitated communication between external parties (Partner Banks) and internal departments (Administration Panin Dai-ichi Life) regarding the mortgage credit life insurance application process.• Handled all complaints from customers or bank officers related to mortgage credit life insurance applications.• Received and evaluated documents related to claim submissions from Partner Banks, especially if customers settled their loans early.• Improved the quality of administrative services to strengthen trust from Partner Banks.• Conducted regular visits to Partner Banks, especially in the Jabodetabek area, for product updates and market analysis.• Set pipeline targets and compiled daily, weekly, and monthly reports presented to management regarding target achievement versus actual performance.• Focused on enhancing the company's achievement of targets set by management.• Successfully achieved the company's target in 2017, with an APE (Annualized Premium Equivalent) achievement of 2,426, exceeding the set target by 102%. Show less

Jabodetabek , Indonesia

• Provided administrative support for the sales team's selling process by conducting document completeness checks for insurance applications and claims.• Responsible for generating reports and recording pipeline-related information, as well as compiling daily, weekly, and monthly production reports.• Served the needs of the sales team, including preparing SPAK forms (Credit Insurance Application Letters) for approximately 200 cases, providing materials for sales training, and ensuring… Show more • Provided administrative support for the sales team's selling process by conducting document completeness checks for insurance applications and claims.• Responsible for generating reports and recording pipeline-related information, as well as compiling daily, weekly, and monthly production reports.• Served the needs of the sales team, including preparing SPAK forms (Credit Insurance Application Letters) for approximately 200 cases, providing materials for sales training, and ensuring all necessary tools for the sales team in the field.• Handled complaints from both internal operational teams and external parties from partner banks.• Delivered excellent and prime service to all stakeholders, both internal and external, with the aim of strengthening trust from partner banks, thereby increasing the production volume of cases provided by partner banks to the company. Show less

Jabodetabek , Indonesia

• Handled approximately 35 customer phone calls per day regarding Life Insurance products, involving policy applications, product benefits, insurance claims, policy status, and premium payments.• Managed customer inquiries that came in person (walk-in) regarding the status of Life Insurance policies.• Addressed complaints from customers and insurance agents related to the life insurance process.• Composed outgoing letters via email or fax to provide notifications regarding life… Show more • Handled approximately 35 customer phone calls per day regarding Life Insurance products, involving policy applications, product benefits, insurance claims, policy status, and premium payments.• Managed customer inquiries that came in person (walk-in) regarding the status of Life Insurance policies.• Addressed complaints from customers and insurance agents related to the life insurance process.• Composed outgoing letters via email or fax to provide notifications regarding life insurance claim procedures.• Built positive relationships with internal stakeholders (Operations/OPS) and improved service both internally (OPS, agents) and externally (customers) to strengthen the company's image. Show less