Achievement:✔ Suggested and implemented a new tactic to persuade cancelling customers to stay with the company.Key Responsibilities:✔ Handled in excess of 100+ calls daily, with duties encompassing signing up new customers, retrieving customer data, presenting relevant product information and answering customer queries.✔ Managed the entire patient on-boarding and administration lifecycle, scheduling appointments and maintaining records and accounts.✔ Optimized patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments proactively and ensured the patient experience was our top priority.✔ Tracked patient appointments and ensured they were on schedule by notifying the provider of the patient’s arrival, reviewed service delivery compared to schedule and ensured zero service delays.✔ Comforted patients by anticipating their anxieties, putting them at ease and managing queries. ✔ Administered the day-to-day Petty Cash system, maintained records of all sales and accounting related activities to achieve operational and strategic goals.

Key Responsibilities:✔ Performed different types of massages, beauty treatments, and wellness therapies.✔ Maintained detailed records of massages, treatments, and therapies performed on each spa guest.✔ Communicated with guests during massages to adjust massage techniques as required.✔ Resolved guest complaints and reported any accidents to the supervisor.✔ Ensured the highest standards of service and hygiene in all operations and the treatment area.✔ Explained massages, treatments, and therapies to guests and provided suitable recommendations.✔ Confirmed that the spa was adequately stocked with spa supplies and reported shortages.✔ Enquired about guests' medical conditions and allergies before providing spa services.

Key Responsibilities:✔ Have the unique distinction of having served VVIPs and celebrities like Richard Gere, Cindy Crawford, and Orlando Bloom, Leticia Casta, Natalie Imbruglia Michael Schumacher, Katie Price and Lara Dutta.✔ Well versed in different spa services such as body treatments, as such international massages (Balinese, Thai, Swedish and sports massage.