• Work with Product, Commercial and Operations stakeholders to ensure that content placement is optimized across portfolio of sites and applications, enhance commercial performance, and bring the brand to life.• Collaborate with product and tech colleagues to discover and onboard new content and games.• Plan the release and promotion of new games in collaboration with key stakeholders in commercial and marketing.• Own relationship with Operations and resolution of customer queries and issues related to gaming content• Align with key stakeholders and teams to validate, refine and optimize the gaming content strategy & roadmap priorities based on customer insight, relevant data, commercial performance, regulatory requirements and the competitive market context.

• Established criteria for each milestone within product roadmap as mean to measure developmental progress.• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.• Analyzed metrics to measure product performance.• Liaised with clients to better understand business needs and current market landscape.• Maintained positive vendor relations to build strong partnerships.• Compiled product and customer data to generate informed profit projections.• Boosted customer base penetration using creative promotional approaches.• Directed planning and budgeting efforts.• Spearheaded collaborative efforts to bring products to market.• Monitored market trends and competitor performance to update promotional strategies.• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.• Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.• Coordinated design meetings and decisions with internal departments and teams.• Communicated effectively with team members to deliver updates on project milestones and deadlines.

• Create detailed programs and project plans with definition of the tasks and resourcing needed to bring projects to completion.• Working with IT and Product Management partners to define scope, goals, and deliverables across multiple products.• Proactively managing changes in project scope, identify potential crises, and devise contingency plans.• Developing best practices and tools for project execution and management.• Fostering strong and collaborative relationships with IT, Product Management, Game Developers, etc. to projects to completion.• Analyzing requirements to assist with business case development, including the translation or simplification of requirements.• Supporting the identification, specification and prioritization of feature products and initiatives.

• Develop and implement different strategies to ensure the stabilization of the product.• Execute aggressive plans by working closely in association with various departments like Sales, Trade Marketing to market the new products.• To support the designing and developing team with their assigned work.• To convey, recommend and provide different suggestions to the research and development team after studying and analyzing them.• To identify the potential customers and vendors and try to build long term relationships with them.• To ensure that the profits of the company are increased by evolving new concepts for aggressive marketing of the products.• To design and plan different promotional material and campaigns and be actively involved in the activities.• To monitor the distribution, sales and consumer reactions through a well-conducted market research.• To identify the present as well as the future opportunities that exist for their product line.• To review and analyze the reports based on the performance of the products in the market.

• Develop and implement different strategies to ensure the stabilization of the product.• Execute aggressive plans by working closely in association with various departments like Sales, Trade Marketing to market the new products.• To support the designing and developing team with their assigned work.• To convey, recommend and provide different suggestions to the research and development team after studying and analyzing them.• To identify the potential customers and vendors and try to build long term relationships with them.• To ensure that the profits of the company are increased by evolving new concepts for aggressive marketing of the products.• To design and plan different promotional material and campaigns and be actively involved in the activities.• To monitor the distribution, sales and consumer reactions through a well-conducted market research.• To identify the present as well as the future opportunities that exist for their product line.• To review and analyze the reports based on the performance of the products in the market.

• Reports directly to the Product Group Heads and work closely with them to ensure the strategic/tactical plans are executed and implemented properly to support the games to reach their maximum potential and revenue/metric targets.• Ensure the quality of communications from the Community Team in terms of industry and web/social media standards. Also responsible for crafting programs and promos to help the brand attains its goals.• Works in close coordination with the Game Operations, Marketing Services, Sales, Project Management and ICT to ensure that adequate support is given to programs approved for implementation by Product Team.• Dedicates a good portion of time interaction with the members of the playing community to gather feedback and attend various needs, often escalating their concerns to the proper departments for immediate action.

• Acts as the lead for a product's community of users by providing information to the gamers, facilitating online events and serving as a bridge between them and the company and getting/monitoring feedback to ensure that Management has informed choices which will affect the game and the playing community.• Responsible for the content of the game website and also doing administrative and management functions for the game forums, social networks such as Facebook, and other digital channels.• Work closely with the Product Manager and Game Manager to support, enhance and facilitate marketing efforts with focus towards retention of players.• Planning and conducting events for online and on-ground activities.• Assisting our customer about their problem related to their gaming accounts.• Identify and analyze issues, patterns and trends in customer requests.• Transfer the information to the appropriate departments so that they can respond accordingly.• Proactively escalate issues, observations, opportunities, and insights to the executive team.• Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.

• Acts as the lead for a product's community of users by providing information to the gamers, facilitating online events and serving as a bridge between them and the company and getting/monitoring feedback to ensure that Management has informed choices which will affect the game and the playing community.• Responsible for the content of the game website and also doing administrative and management functions for the game forums, social networks such as Facebook, and other digital channels.• Work closely with the Product Manager and Game Manager to support, enhance and facilitate marketing efforts with focus towards retention of players.• Planning and conducting events for online and on-ground activities.• Assisting our customer about their problem related to their gaming accounts.• Identify and analyze issues, patterns and trends in customer requests.• Transfer the information to the appropriate departments so that they can respond accordingly.• Proactively escalate issues, observations, opportunities, and insights to the executive team.• Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.

• Acts as the lead for a product's community of users by providing information to the gamers, facilitating online events and serving as a bridge between them and the company and getting/monitoring feedback to ensure that Management has informed choices which will affect the game and the playing community.• Planning and conducting events for online and on-ground activities.• Assisting our customer about their problem related to their gaming accounts.• Identify and analyze issues, patterns and trends in customer requests.• Transfer the information to the appropriate departments so that they can respond accordingly.• Proactively escalate issues, observations, opportunities, and insights to the executive team.

• Inbound Agent• Assisting our customer about their problem related to their gaming accounts.• Identify and analyze issues, patterns and trends in customer requests.• Transfer the information to the appropriate departments so that they can respond accordingly.