Yen Chen Email & Phone Number

New York, Ny, Us

New York, Us

New York, Us

Austin, Texas, Us

Led the Customer Success team at CognitiveScale, an AI start-up which sells augmented intelligence software that solves complex business problems at scale for enterprise clients. My first and most important responsibility was overseeing our portfolio of clients across multiple industries and ensuring customer satisfaction, renewal, and expansion. Internally, I developed and led the strategy and plan to meet business targets, including growing partnerships with SIs, increasing profitability/ margins, and improving client NPS. As part of my role, I oversaw all our client engagements, ensuring successful delivery of AI solutions into production and measuring business value through QBV/ROI frameworks. I was responsible for managing and growing the delivery team, consisting of project managers, data scientists, and engineers

Austin, Texas, Us

As Senior Director, my responsibilities include:- Building and leading the AI Advisory Practice which provide industry domain expertise and consulting methodology across the company, i.e., Sales, Delivery, and Product- Managing the overall operations of and scaling the Customer Success organization, which includes customer success and delivery- Overseeing and building relationships with Alliances and Strategic Partnerships from delivery perspective- Leading and supporting our largest and most strategic sales processes

Austin, Texas, Us

- Driving market success and expansion in Financial Services - understanding industry challenges and trends and identifying opportunities to apply cognitive technology- Managing and growing a portfolio of flagship accounts - working with CXOs, business and tech leads, and helping build their AI strategy and how to leverage AI - Overseeing multiple delivery engagements and ensuring we are not only delivering on-time, on budget, and successfully but also measuring and realizing business value by instrumenting and measuring KPIs- Running point on multiple motions, from sales to delivery to post go-live adoption, and collaborating with Sales, Product, Engineering, Data Scientist, Delivery on a daily basis

Worldwide, Oo

- Led the strategic assessment for the Finance team at a Private Equity firm to automate and scale the current state processes by leveraging latest technology trends including robotics process automation and cloud modeling solutions- Led the business assessment at a global bank's Prime Brokerage business across its value chain (front to back office) to identify friction points to scale, provide recommendations, and build a roadmap which was presented to the Board- Led a Finance System Transformation at a Global Hedge Fund which included process redesign, organization restructuring, and an Oracle Cloud General Ledger and Procure-to-Pay implementation- Led a Service Delivery Optimization analysis to identify capabilities to outsource, in-house, or move to regional service hubs at a global Insurance Asset Manager- Supported a global insurance company's business objective to significantly reduce IT costs year over year through application rationalization/ decommissioning, infrastructure reduction through cloud, and other key initiatives- Developed target operating model and the roadmap for the Asset Management Group and assisted the integration of Operations and Technology support teams (over 300 employees and 150 consultants) between various functions- Managed a $90+ million program of work – developed the program business case, monitored weekly progress, financials and staffing for ~15 workstreams (e.g., implementing data warehouse, analytics, reference data platforms)- Led global analysis of the client service operating model, processes, and tools and developed recommendations for streamlining processes and tools for the target operating model. Client reported over $15 MM in annual saves from cost reduction and increased revenue and client satisfaction - Re-engineered process and technology as well as performed activity based costing for key client products (cross-border payments, funds transfers, and lockbox) resulting in $7 MM cost saves and efficiencies

New York, Ny, Us

- Performed Financial Reporting (10K, 10Q) and Investment Accounting functions for Private Equities and Partnerships- Developed new excel data conversion tools to migrate client data to JP Morgan’s general ledger, decreasing on-boarding time for new clients by several days

Master Of Business Administration (Mba), Management & Decision, Risk, Operations

Bs, Management And Information System

Education record