IT Support professional, acquiring experience in Microsoft Office 365, technical support and troubleshooting, ticketing systems, user training, operating systems, software installation and configuration, and customer service. I am a highly motivated person with Over 10 years of customer service experience.Recently acquired skills:•Technical Support Fundamentals: troubleshooting, customer support, Linux, binary code, operating systems, ticketing systems (ServiceNow)•Computer Networking: Ipv4, networking models, domain name systems, cloud computing•Operating Systems: PowerShell, Linux, users and permissions, command-line interface, Linux file systems• Systems Administration: backup, directory services, lightweight directory access protocol, disaster recovery plans, troubleshooting.• Microsoft Office 365 Deployment: Admin Center (basic setup), creating user accounts, adding domains, and configuring email, directories, conferencing, file sharing, and valuable business services such as PowerShell and SharePoint.• Microsoft Office 365 Administration: adjusting user and subscription settings, configuring Exchange mailboxes and groups, setting up SharePoint sites, managing Microsoft Teams, and performing advanced configurations, such as multifactor authentication and PowerShell scripting.