Djebeya Yeo Email & Phone Number

Côte d'Ivoire

Abidjan

• oversee warehouse, inventory control, material handling, customer service, transportation and planning workers. negotiate shipping and supplier costs, and work to improve the efficiency of the company’s supply chain.
• continually try to improve and develop business performance within the constraints of legislation, and rising environmental pressures.organise the safe and efficient storage and distribution of goods, and to ensure.
• Develop KPI (Key Performance Indicators) metrics
• Provide expertise, leadership, guidance and supervision to cross-functional and/or multi-unit teams regarding forecasting, tracking and executing

PERKOA-ABIDJAN

• Manage projects from inception through delivery ensuring completion of the project objectives on schedule and within budget constraints.
• Develop detailed project charter and plan (goals, objectives, strategy, scope, budget, scheduling, risk mitigation strategies, contingency plans, approach, requirements, deliverables, timelines, work breakdown.
• Engage key stakeholders, define and coordinate activities, communicate changes and progress, build commitment, overcome resistance, and lead project team.
• Establish communication plan and conduct regularly scheduled project briefings regarding status, issues, and challenges with all levels of business unit, business sponsors and management for all projects and.
• Assist in the development of Standard Operating Procedures and training of the implementation team and staff on requirements.

Abidjan

 Further develop the Customer Service teams to become even more of a differentiator as part of the total Maersk Customer Value proposition. Actively participate in customer relationship development and pro-actively interact with the organisation in executing products sold to customers in a timely and correct manner. Implement a customer care leap for.

in charge of Customer Portfolio Management for export customers Handle customer interaction from origin ports to destination Coordinate with organisation to attend customer request;agreed terms and Customer Exception Management Responsible for the execution of shipment lifecycle process including cross functional coordination Proactively reach out to the.

oriented relationship-builder.I was supporting the outside sales staff, this role help me to grow our export accounts by qualifying porspects, and sell directly to smaller customers. This position allowed me to improve excellent oral and written communciation skills.

Proactive management of the customer portfolio to maximize the potential of the customer, anticipate customer needs and works towards resolving them Prevent and recovery service failure Achieve Customer Stickiness though service to aid in “Ask for More”

Master, International Trades

Classes Preparatoires Commerciales, Maths-Accounting -Trades