Integrate Java, Python, NLP, RAG and Machine Learning to enhance and support the company'sinternal GPT model in generating content.Providing critical IT technical support using SQL and Linux, ensuring seamless operations and minimizing downtime. Collaborating with cross-border IT teams in the US and Taiwan, streamlining Windowsenvironment support and enhancing global communication. Successfully maintaining IT hardware inventory, optimizing resource allocation. Demonstrating proactive problem-solving by escalating complex issues, leading to quickerresolution under the guidance of local IT management.

Attained expertise in HTML, CSS, Java, Spring Boot, Hibernate, Maven, and Rest API throughintensive training. Collaborated closely with team members to enhance user experience by modifying front-end pages with HTML, CSS, and JavaScript. Employed Spring Boot for backend development, enhancing web performance and responsiveness.

Utilised Java logging frameworks(Log4j and SLF4J) to record and analyse logs, assisting indiagnosing and resolving issues.Used monitoring tools (such as JMX) to monitor Java application performance.Provided daily Linux technical support, employing Python for data analysis and SQL for seamless data querying and manipulation. Ensured top-notch software technical support for HeyGears' CAD and 3D Printing applications, specifically excelling in Linux system troubleshooting. Collaborated with diverse cross-functional teams to successfully address customer issues.