As a Technical Support Engineer in the Sales Department at Wuzhou Valve Co., Ltd., I bridge the gap between technical expertise and customer needs, ensuring that our clients receive exceptional support and service.Key Responsibilities:Provide technical support and guidance to the sales team and clients regarding valve products.Assist the sales team in preparing technical proposals and presentations for clients.Conduct technical training sessions and product… Show more As a Technical Support Engineer in the Sales Department at Wuzhou Valve Co., Ltd., I bridge the gap between technical expertise and customer needs, ensuring that our clients receive exceptional support and service.Key Responsibilities:Provide technical support and guidance to the sales team and clients regarding valve products.Assist the sales team in preparing technical proposals and presentations for clients.Conduct technical training sessions and product demonstrations for clients and sales staff.Troubleshoot and resolve technical issues related to our products in collaboration with the engineering team.Develop and maintain technical documentation to support sales efforts.Achievements:Enhanced client satisfaction by reducing response time to technical inquiries by 25%.Contributed to a 15% increase in sales by providing technical expertise during client meetings and presentations.Implemented a streamlined technical documentation process, improving efficiency and knowledge sharing.Skills Utilized:Technical SupportSales SupportTechnical TrainingProblem-SolvingClient RelationsDocumentation Development Show less

*Responsible for control and ensuring the quality of the products like a valve, Flanges, and Pipes and fittings products.*Also handles sourcing activity's

Handling shift of more then 30 skilled assembly engineers and assembly technicians.

• Leading a crew of more than 150 skilled Employees • Prepare Daily / Weekly/ Monthly plans • Create awareness about SOP's, product specifications & safety requirements. • Review & approve production related documentation • Planning the day-to-day activities of the Shop Floor • Monitors, analyzes & reports performance to schedule of production & production support activities, utilizing information derived from material and production control systems • Production Planning… Show more • Leading a crew of more than 150 skilled Employees • Prepare Daily / Weekly/ Monthly plans • Create awareness about SOP's, product specifications & safety requirements. • Review & approve production related documentation • Planning the day-to-day activities of the Shop Floor • Monitors, analyzes & reports performance to schedule of production & production support activities, utilizing information derived from material and production control systems • Production Planning and Scheduling • Interfaces w/Purchasing, Engineering, Vendor to coordinate the ship out of vendor material • Generating Monthly Production reports • Alignment & testing of machine as per machine test charts • Co-coordinating to maintenance people for improvement activity • Analyse and Identify material shortages and reason for Line stoppages • Coordination with production and other departments as well as customer • Interdepartmental Communication for executing the Plan • Trouble shooting & decision making skills • Supervise the Work of Assembly Operators • To ensure strict compliance to all the safety norms and practice's • To ensure maintenance of equipment, safe work culture and good house keeping • To ensure that the costs of the production department are kept under control through reduction in spoilage and/or wastage • Documentation of safety issues , corrective & preventive actions • Maintaining the Quality standards concerned with Shop Floor • Streamlining the Shop Floor Activities • Review and feedback for Plans (Plan v/s Actual) Show less