Yerri Agussandy Email & Phone Number

West Java, Indonesia

Bandung, Jawa Barat, Indonesia

Bandung, Jawa Barat, Indonesia

- mempersiapkan dan menyortir dokumen untuk entry data- memasukkan data ke aplikasi dan memastikan keakuratan data yang telah dimasukkan, melalui CMS ataupun dengan menggunakan query database- Menyediakan permintaan data/informasi dari tim lain (terutama data user), via CMS ataupun via query database.- melakukan pengecekan secara berkala untuk web dan aplikasi yang di-maintain, dari sisi user maupun dari sisi sistem/server- melakukan diagnosis awal untuk web atau server yang bermasalah untuk kemudian disampaikan ke tim yang harus melakukan perbaikan

Bandung, Jawa Barat, Indonesia

a. Provide first/second level contact and problem resolution for customer issues.b. Work with Third Party Vendors to remediate complex AV issues as needed. c. Provide timely communication on issue status and resolution. d. Maintain ticket updates for all reported incidents. e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f. Should have basic knowledge of Mac operating system, to support Apple pc users. g. Install, upgrade, support and troubleshoot for printers, computer hardware. h. Performs general preventative maintenance tasks on computers, laptops, printers. i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Bandung, Jawa Barat, Indonesia

a. Provide first/second level contact and problem resolution for customer issues.b. Work with Third Party Vendors to remediate complex AV issues as needed. c. Provide timely communication on issue status and resolution. d. Maintain ticket updates for all reported incidents. e. Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f. Should have basic knowledge of Mac operating system, to support Apple pc users. g. Install, upgrade, support and troubleshoot for printers, computer hardware. h. Performs general preventative maintenance tasks on computers, laptops, printers. i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Bandung Dan Sekitarnya, Jawa Barat, Indonesia

- Respond complain for technical assistance related IT Asset utilization from users- Diagnose and resolve technical hardware, software and network issues- Advise user on appropriate action- Follow standard help desk procedures- Identify and escalate situations requiring urgent attention to appropriate parties as necessary- Track and route problems, requests and document resolutions- Weekly report activity- Inform management of recurring problems- Perform all the activities of a Service Desk Agent (create tickets, etc) as and when required- Stay current with system information, changes and updates- Maintenance and Repair Computer and Network Infrastructure- Monitoring and reporting incident on Computer and Network Infrastructure- Managing and Coordinating local project, such as installing new network- Manage administration user account via Active Directory- Managing Asset IT via Service Now- Handle IT troubleshoot via Remote or on field support

Bandung, Jawa Barat, Indonesia

- Respond complain for technical assistance related IT Asset utilization from users- Diagnose and resolve technical hardware, software and network issues- Advise user on appropriate action- Follow standard help desk procedures- Identify and escalate situations requiring urgent attention to appropriate parties as necessary- Track and route problems, requests and document resolutions- Weekly report activity- Inform management of recurring problems- Perform all the activities of a Service Desk Agent (create tickets, etc) as and when required- Stay current with system information, changes and updates- Maintenance and Repair Computer and Network Infrastructure- Monitoring and reporting incident on Computer and Network Infrastructure- Managing and Coordinating local project, such as installing new network- Manage administration user account via Active Directory- Managing Asset IT via Service Now- Handle IT troubleshoot via Remote or on field support

Cimahi

• Maintenance hardware, software dan server• Support permasalahan user baik dari jaringan, tarikan data, compare data, dari database menjadi excel• Develop program tergantung kebutuhan dan approval dari atasan menggunakan oracle developer• Membuat laporan setiap hari, minggu dan bulan yang akan di sampaikan pada meeting per minggu dan per bulan yang akan di improve di minggu atau bulan berikutnya tergantung kebutuhan• Mendampingi project yang sedang di lakukan di cabang oleh vendor dan di laporkan ke atasan setiap harinya