Yerssei Alfonso Jimenez Email & Phone Number

Bogota,D.C., Capital District, Colombia

Director of business applications at Bizagi. Leading the different development, maintenance, and support teams, responsible for the evaluation of technological needs in BIzagi Modeler, Dynamics CRM - Portals, Marketo, Web solutions, Jahia DXP, Joomla CMS, Azure, technological transformation, and project implementation. I contribute to the growth of vertical sales, partners, marketing, legal, revenue operations through the implementation of tailor-made solutions.

Bogotá, Bogotá D.C. Department, Colombia

Project Management Office leader for CRM Dynamics, Dynamic Data User Control, and Marketing Data Analysis, among other things.Responsible for the management of tests, behavior, and communications relating to the tool's use based on user feedback from 12 countries.BO data analysis BO and SAP CRM Data Business Intelligence: created, developed, and implemented a Corporate Report that shows #transactions and $sales related to CRM.BO scans the CRM database for parameters and markings to generate target marketing lists.To understand behavior, generate large-scale real-time or historical analytics while ensuring data integrity.Development Bridge Marketing Ops: Responsible for the execution of processes involving information that may threaten the application's integrity or the execution of other users' requests.User data verification ensures that the information recorded from Operator-Client interactions adheres to ISO standards rules in a continual improvement process. Maintain information access restrictions based on the function. One-time Configuration: Train all marketing teams and provide scope for each module. Responsible for email marketing and campaign deployment, event creation in the corporate portal, campaign creation, sophisticated inquiries, building market lists, events, or accounts, and designing a workflow for new projects. Mass mailings via GestorB, with later data mining. Making of target lists. CRM Surveys are created. Product (SKUS) and client data mining. Face-to-face training is provided for employees who work in marketing fields in 12 countries. Create interface and entity forms, manage opportunities, debug databases, and register customers.

Bogotá, Bogotá D.C. Department, Colombia

Management of in-house sales, corporate contact center in Microsoft Licensing for new business creation and monitoring in the Microsoft Partners program throughout Latin America.Design and implementation of telemarketing campaigns, appointment scheduling, and database profiling for Microsoft Latam clients.Customer recovery programs are monitored.Administration of commission tables based on operation.Design and creation of sales reports for the Microsoft VIP Partners Executive team for all of Latin America.Management of KPIs implementation and monitoring.Controlling business prospects through pipeline management.Forecast management for operations.Analyze and create operational management plans.Analyze and project operation behavior and databases, as well as commercial implications in both quantitative and qualitative dimensions.Within the operation, there is control and monitoring.Statistical samples, reports, operation control and analysis, sizing, and strategy review to achieve targets, and assure conformity with contractual specifications made with the client.

Barranquilla, Atlántico Department, Colombia

In charge of leading and managing the Customer Service staff in the western area. Responsible for the implementation and enforcement of personnel policies.Responsible for ensuring that agents stick to their assigned schedules, staffed time, and the formulation and assignment of schedules based on call forecasts.Sales report and KPI compliance.Planning for performance enhancement.In charge of ensuring team quality standards.Training and development of new team managers in the region.Skills development and management of account-specific applications such as SORD, BOSS, CCTP Integrated, and others.AT&T Manager's Handbook Tactics are used for follow-up and mentoring with consultants.Monitoring and control formats must be prepared.

Barranquilla, Atlántico, Colombia

In charge of leading and managing the Customer Service staff in the western area. Responsible for the implementation and enforcement of personnel policies.Responsible for ensuring that agents stick to their assigned schedules, staffed time, and the formulation and assignment of schedules based on call forecasts.Sales report and KPI compliance.Planning for performance enhancement.In charge of ensuring team quality standards.Training and development of new team managers in the region.Skills development and management of account-specific applications such as SORD, BOSS, CCTP Integrated, and others.AT&T Manager's Handbook Tactics are used for follow-up and mentoring with consultants.Monitoring and control formats must be prepared.Assist in the examination of documentation and digital material that arrive at the technology area's office and make relevant observations so that corrective measures can be developed in the digitization unit where document digitization begins. Attend to and reply to questions about the area in accordance with established processes and received instructions. Assist in the acquisition of background material for document analysis presented for evaluation and concept of technology area colleagues. Assist in the consolidation of special investigation results and the preparation of relevant area reports. Support technical, legal, or economic studies assigned in the formulation of special investigations, which contribute to the direction of institutional choices involving the Systems Department. Participate in the performance area activities' planning, programming, execution, and control.

Bogotá, Bogotá D.C. Department, Colombia

Manage information systems and databases.Provide technical assistance with information systems.Create management and software tools.For the appropriate development of the project, Interventoras y Consultoras de Colombia should timely request the maintenance of ECA's Hardware and Software.Proposals for information systems should be articulated using technology breakthroughs driven by the Systems Office.Train and update officials who deal with information and technology concerns, as well as handle computer equipment for the ECA.In charge of gathering and interpreting data from technical staff.Present reports on pipeline status and inventories to consolidate investigation results.Conduct technical studies to validate the state of concessions and the progress of the contractor's work.Schedule physical reviews of ground plan surveys and existing pipelines.Manage and create systems for CODENSA S.A. ESP aimed at data collection, verification, registration, and reporting of information linked to project development, as well as information updating on CODENSA S.A. plans, databases, and files. Maintain project progress and control by preparing monthly reports that include the next scope projection and data entered into the CODENSA S.A. ESP database. Prepare reports on completed operations and those needed by CODENSA S.A. ESP. Keeping the findings and their contents completely private. Follow the objectives and agreed-upon targets in accordance with the management and performance indicators developed in the CODENSA S.A. ESP offices.

Project Management Master, Project Management

Mba Business Direction And Administration, Business Administration And Management, General

Specialization, Proyect Management Specialization, Project Management Specialist In Business Intelligence

Software Engineering Degree, Software Engineering, Software Engineering

Web Positioning And Mobile Applications Diploma, Computer Engineering

Grado En Ingeniería, Information Technology, Engineering Degree

Development Of Web Applications Visual Studio .Net Asp Net, Information Technology