• Responded promptly to customer inquiries and provided accurate information about orders and tracking shipments.• Logistics planned schedule truck and bookings • Resolved customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction and retention.• Demonstrated exceptional product knowledge and assisted customer in making informed purchasing decisions.• Maintained customer records and updated account in the cargowise system.• Handled a high volume of incoming calls, emails, and live chats, consistently meeting or exceeding performance targets • Collaborated with cross-functional teams to address customer concerns and improve overall customer experience.• Identified and recommended process improvements to enhance the efficiency and effectiveness of customer service operations.• Trained new customer service representative on company polices procedures, and customer service best practice.• Maintained kpi’s records and updated account• Responded promptly to customer inquiries and provided accurate information about orders and tracking shipments.• Logistics planned schedule truck and bookings • Resolved customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction and retention.• Demonstrated exceptional product knowledge and assisted customer in making informed purchasing decisions.• Maintained customer records and updated account in the cargowise system.• Handled a high volume of incoming calls, emails, and live chats, consistently meeting or exceeding performance targets • Collaborated with cross-functional teams to address customer concerns and improve overall customer experience.• Identified and recommended process improvements to enhance the efficiency and effectiveness of customer service operations.• Maintained kpi’s records and updated account

• Responded promptly to customer inquiries and provided accurate information about orders and tracking shipments.• Logistics planned schedule truck and bookings • Resolved customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction and retention.• Demonstrated exceptional product knowledge and assisted customer in making informed purchasing decisions.• Maintained customer records and updated account in the cargowise system.• Handled a high volume of incoming calls, emails, and live chats, consistently meeting or exceeding performance targets • Collaborated with cross-functional teams to address customer concerns and improve overall customer experience.• Identified and recommended process improvements to enhance the efficiency and effectiveness of customer service operations.• Maintained kpi’s records and updated account.

• Responded promptly to customer inquiries and provided accurate information about orders and tracking shipments.• Logistics planned schedule truck and bookings • Resolved customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction and retention.• Demonstrated exceptional product knowledge and assisted customer in making informed purchasing decisions.• Handled a high volume of incoming calls, emails, and live chats, consistently meeting or exceeding performance targets • Collaborated with cross-functional teams to address customer concerns and improve overall customer experience.• Identified and recommended process improvements to enhance the efficiency and effectiveness of customer service operations.• Maintained kpi’s records and updated account.

• Prepared quotations for new routes and traffics upon client requests.• Negotiated rates with destination offices and local suppliers to meet client requirements.• Coordinated logistics for export and import shipments.• Handled invoicing for export and import processes.• Tracked export and import shipments until final destination.• Generated KPIs for the monthly shipping operations

• Coordinated logistics for export and import shipments.• Prepared quotations for new routes and traffics upon client requests.• Negotiated rates with destination offices and local suppliers to meet client requirements.• Tracked export and import shipments until final destination.• Generated KPIs for the monthly shipping operations.

• Coordinated foreign trade operations, ensuring products' availability for distribution while ensuring compliance with regulations.• Coordinated various processes with relevant entities (e.g., Fondo Nacional Estupefacientes), monitoring deadlines and quotas.• Ensured the company's supply of different product lines according to planning requirements.• Explored optimal logistics alternatives to optimize costs and times.• Ensured compliance with company indicators.

• Coordinated logistics for export shipments.• Prepared quotations for new routes and traffics upon client requests.• Negotiated rates with destination offices and local suppliers to meet client requirements.• Tracked export shipments until final destination.• Generated and delivered performance indicators for the assigned account• Acquired clients to increase the monthly shipment volume.• Sent daily, weekly, or monthly reports to each client as required to update them on the status of their shipments.• Invoiced shipments adhering to both zero errors and just-in-time policies.

• Coordinated export and import shipments for assigned accounts.• Built loyalty with clients to increase shipment volumes.• Provided daily, weekly, or monthly reports to each client as required, updating them on the status of their shipments.• Reviewed tariffs applied to each shipment.• Fostered customer loyalty.• Invoiced shipments, ensuring adherence to both zero errors and just-in-time policies.

• Coordinated export shipments for assigned accounts.• Fostered customer loyalty.• Acquired clients to increase the monthly shipment volume.• Sent daily, weekly, or monthly reports to each client as required to update them on the status of their shipments• Coordinated shipments of perishable goods (flowers and fruits).