Ellysa Paskalitsa Email & Phone Number

London, Gb

London Area, United Kingdom

▪Create comprehensive & bespoke training focused on Office 365 applications, internal technical processes, ICT fundamentals, accessibility, and security▪Develop and communicate technical training policy in alignment with organisational objectives ▪Design and deliver training programs and courses, both in-person and remote, across all sites ▪Develop e-learning content▪Conduct training needs analysis for Tate staff and departments, using principles of universal and inclusive… Show more ▪Create comprehensive & bespoke training focused on Office 365 applications, internal technical processes, ICT fundamentals, accessibility, and security▪Develop and communicate technical training policy in alignment with organisational objectives ▪Design and deliver training programs and courses, both in-person and remote, across all sites ▪Develop e-learning content▪Conduct training needs analysis for Tate staff and departments, using principles of universal and inclusive design▪Collaborate with Cybersecurity team to assist with designing and developing cybersecurity related training ▪Partner with Data Protection Officer to develop Artificial Intelligence and Machine Learning training▪Work with Service Desk to determine content areas and applications that require end-user training▪Update Knowledge Base, training materials, and staff guides▪Manage in-house training resources and facilities across sites▪Stay up-to-date with emerging training technologies and recommend their adoption when appropriate▪Course planning with external providers (when needed) Show less

Vancouver, British Columbia, Canada

Full-time contract co-op position held from May - Dec 2021 and May - Dec 2022. ▪ Instructional Design - Created, managed, edited and tested for accessibility and engagement: SCORM based course production in Articulate Storyline, Canvas, and Entrada LMS for graduate and undergraduate medical education▪ Interactive Media and Interface Design - Wrote and edited HTML, CSS, and Wordpress technical resource guides according to information architecture principles and in response to user… Show more Full-time contract co-op position held from May - Dec 2021 and May - Dec 2022. ▪ Instructional Design - Created, managed, edited and tested for accessibility and engagement: SCORM based course production in Articulate Storyline, Canvas, and Entrada LMS for graduate and undergraduate medical education▪ Interactive Media and Interface Design - Wrote and edited HTML, CSS, and Wordpress technical resource guides according to information architecture principles and in response to user feedback▪ Film - Assisted with on set lighting, camera, and sound in film production of educational and promotional materials▪ Editing - Recorded and edited audio and video in Camtasia & Audacity ▪ Client Support - Successfully administered training sessions on software conversion for faculty members, resulting in a cost-effective transition to new technology and increasing overall efficiency ▪ VR & AR - Assisted in volumetric capture to support 2D and 3D student learning▪ Professional Development - Facilitated team meetings, led market analyses and workshops for emergent educational technologies, attended workshops and testing for various educational software, Virtual Reality and Simulation tools, participated in UX and ID Communities of Practice, took part in EME group to explore emerging media in education Highlights include:▪ Facilitated a workshop on accessibility in educational technologies for my team and developed a WCAG compliance resource guide, resulting in a reduction in time spent on accessibility-related tasks across digital learning content platforms▪Produced a detailed white paper that outlined the findings of our playtest and analysis of the Assassin's Creed: Valhalla Discovery Tour game, highlighting key insights on gamification best practices, interactive storytelling techniques, and potential applications within higher ed/medicine. The report received great feedback from Edtech team members Show less

▪Facilitated remote learning tutorials for adult learners ▪Implemented learning technologies and andragogical methods to enhance engagement▪Designed active learning discussions and activities

▪ Transcribed audio recordings using multi-channel audio transcription equipment and software▪ Handled confidential material according to UBC privacy protocols and information security standards▪ Worked efficiently and independently to meet delivery deadlines▪ Produced professional and accurate written documentsA research project based in the Faculty of Educational Studies, the Hardworking Students Project aims to contribute to a better understanding of work-study… Show more ▪ Transcribed audio recordings using multi-channel audio transcription equipment and software▪ Handled confidential material according to UBC privacy protocols and information security standards▪ Worked efficiently and independently to meet delivery deadlines▪ Produced professional and accurate written documentsA research project based in the Faculty of Educational Studies, the Hardworking Students Project aims to contribute to a better understanding of work-study relationships, student labour markets, and work-integrated learning. It will contribute to policy discussions within university faculties and student services about how to better support working students and contribute to provincial and national discussions about the regulation of student work. Show less

▪Attracted and retained vital donor participation using mindful rapport, advocacy and sales techniques▪ Communicated clearly and effectively with donors and colleagues to understand and resolve concerns▪ Worked independently to achieve high productivity and meet quotas

Law Firm

▪Assisted office management▪Facilitated file creation ▪Ran reception desk▪Drafted correspondence▪Prepared invoices and billing using PCLaw

Vancouver, Bc

▪Prioritized excellent interpersonal communication in a high-pressure retail environment▪ Served vulnerable populations and educated at risk clients about products with respect and professionalism▪ Practiced active listening and mindful fact gathering to resolve client concerns▪ Acted as primary contact for all product inquiries, quality control concerns & technical troubleshooting▪ Exercised multi-tasking and goal prioritization to optimize client satisfaction and… Show more ▪Prioritized excellent interpersonal communication in a high-pressure retail environment▪ Served vulnerable populations and educated at risk clients about products with respect and professionalism▪ Practiced active listening and mindful fact gathering to resolve client concerns▪ Acted as primary contact for all product inquiries, quality control concerns & technical troubleshooting▪ Exercised multi-tasking and goal prioritization to optimize client satisfaction and organizational efficiencyI acted as the face of the store and welcomed customers with an enthusiastic and positive attitude. I facilitated long term client relationships by guiding, educating and asking the right questions to tailor every client's experience and maximize sales. Show less

Real Estate Development

Vancouver, British Columbia

▪Guided seniors with tech help over the phone, troubleshooting issues with patience and kindness▪Prepared biweekly accounts payable▪Booked appointments on company ERP system

Vancouver, British Columbia

450 S.E. Marine Drive

▪Managed high volume phone and walk-in reception▪Operated multi-line switchboard▪Conducted word processing, data entry and filingMy daily workload required careful time budgeting and prioritization as well as meticulous attention to detail.

Langara College

▪Executed program planning and budgeting▪Facilitated conflict resolution ▪Practiced public speaking and presentations A cultural tour guide and events facilitator. Involved planning and marketing of events, office administration, time management, conflict resolution, public speaking and the ability to communicate clearly with English language learners.

3252 W Broadway Vancouver Canada

Duties included greeting and assisting guests from entry to payment, updating social media channels, administrative and financial organization, cash handling and maintaining a clean store. Also assisted with the design of retail displays and made sales commissions on retail products. I set up a mass emailing system and also designed graphics and wrote promotional messages to customers weekly through Mailchimp.

Surrey Central

Involved cold calling, pitching and closing sales. Used Zoiper automatic dialing program and CRM. Professional and confident phone manner.

Surrey

Cold Caller. Involved door-to-door selling and promotion of services

Bachelor Of Arts - Ba, Sociology, Distinction

Activities and Societies: Faculty of Arts Co-op Program ADHE 329 - Program Planning Keen interest in learning technologies, learning.

Bachelor Of Arts - Ba, Political Science

Activities and Societies: UBC Talon, Social Justice Centre, UBC MHAC Volunteer interests included mental health awareness, journalism.

Associate Of Arts - Aa, Creative Writing

Activities and Societies: Langara Athletics, Word Construct, VOLT Langara Athletics employee 2012 Langara VOLT volunteer 2013 to 2015 Word.