Analyst |Quality Assurance | Underwriting | Customer ServiceDiligent and results-driven professional with over 20 years of extensive experience in underwriting, customer service, risk assessment, fraud investigation, cash flow analysis, and regulatory compliance across residential mortgage lending, conventional, Non-QM, and non-conforming products in both retail and wholesale environments. Demonstrated success in implementing process improvements to mitigate risks and ensure regulatory compliance. Skilled in analyzing complex data and metrics to drive strategic decision-making. Seeking to leverage analytical prowess, exceptional problem-solving skills, and a strong background in customer success to enhance customer support initiatives and achieve top-tier service metrics.Customer Service Underwriting Process Improvement Regulatory ComplianceLeadership MentorshipAnalyticalTechnical Risk Mitigation Compliance Procedure Leadership MentorshipExecutionProject Management CommunicationSelf-Motivated CRM Management Conflict ResolutionOnboarding TrainingService OperationsOrganizationalSales PartnershipRevenue growthSales Force & Sales Time Management Skilled Multitasker Strategic Decision Making Adaptability & Flexibility Business FinancialsFannie, Freddie Mae, Non-QM, Jumbo, High Net WorthFast-Pace Environment