• Playing a vital role in establishing the customer success department at a global company right from the start.• Proactively monitoring key accounts to prevent churn and enhance loyalty.• Developing and executing personalized strategies for each account to ensure satisfaction and retention.• Devising effective strategies to minimize churn and foster long-term customer relationships.• Managing communication channels for swift resolution of support issues.• Cultivating strong rapport with key account contacts.• Addressing customer needs promptly and efficiently.• Driving initiatives to boost account profitability through proactive engagement.• Conducting in-depth analysis to identify and address customer pain points effectively.

Assist, develop, delight and retain partners and customers of medium and high impact, in order to support the evolution of their business.

Perform various administrative tasks specially on digital advertising; custom audiences to achieve the advertisement objective beneficially for the agency.Proficiency in Facebook ads, Zapier, Integromat and Go High Level

Tech support agent in charge of reviewing and monitoring account activity to ensure accuracy and thwart off fraudulent activities.

Help customers with complaints and questions, give customers information about their products and services, take orders, and process returns.