 Increased lead generation by 25% through strategic inbound and outbound marketing efforts utilizing HubSpot. Managed comprehensive social media, digital, and video marketing campaigns, achieving a notable boost in overall engagement. Led recruitment initiatives that resulted in a 15% increase in new agent/employee hires, and developed structured onboarding and training programs (SOP), enhancing new hire productivity and integration. Improved customer retention by 10% by optimizing service processes and implementing loyalty strategies, leading to stronger, long-term client relationships and satisfaction.