Yesika Castillo Email & Phone Number

Bogotá, Bogota, Co

Colombia

Responsabilities: - Lead and guide the customer service analyst team, providing support as needed in case of complaints.- Verify, validate, and record the realization of operational risks as a member of the risk administration system group. Additionally, train colleagues when new operational risk occur as preparation for audits.- Implement standardized operating procedures (SOP) for each client.- Generate, receive, and verify business reports to initiate shipment coordination.- Send shipment instructions to agents abroad, in the established mode and time.- Coordinate and track shipments in a timely, continuous, and assertive manner.- Request cargo reservation from the agent abroad and validate tariff conditions.- Provide timely, clear, and truthful status updates and communications to external and internal clients, complying with established process timelines and/or agreements with the Client.- Request and receive transportation documents, ensuring they meet requirements specified by the Importer and/or current customs regulations.- Inform sales representatives and/or inside sales of any tariff modifications occurring during operation management.- Provide case background with final documents.- Track original documents when applicable.- Monitor shipments arriving via co-loader and transshipment through shipping line and co-loader websites.- Prepare sales invoices for clients, meeting established business reporting timelines in the Maritime importation process.- Prepare freight certifications when required.- Coordinate timely delivery of shipment documents to the client or designated Customs Agent, when applicable.- Respond to customer inquiries, complaints, and claims according to established Post-Sales Management procedures.- Conduct client visits as required.- Provide timely and efficient support to internal and external customer requirements for smooth operation development.- Present KPIs according to client requirements.

Bogota, D.C., Capital District, Colombia

Bogotá, Capital District, Colombia

Bogotá D.C., Colombia

Responsabilities:- Daily communication and follow-up with agents/coloaders abroad- Processing and reviewing shipping instructions received from the commercial department- Sending shipping instructions to the corresponding agent in China, Korea, India, Africa, Taiwan, Indonesia, Japan, Malaysia, Vietnam, and Thailand.- Verifying delivery and/or pickup dates with agents at origin- Ensuring compliance with purchase terms established between supplier and consignee- Confirming estimated delivery/pickup dates and departure dates to consignees- Reviewing transport documents draft vs shipping instructions- Confirming departure of shipments through tracking on shipping lines' and/or coloaders' websites- Reviewing final pre-alerts sent by agents abroad and delivering them to import assistants for the opening of Delivery Orders (DOs)- Customer service via phone and email- Reviewing and approving modifications requested in previous HBLs (cargo disposition, cargo description) prior to arrival- Constant monitoring of import assistants to ensure DO openings, invoices, and/or freight certifications to customers are carried out within established timelines- Constant monitoring of operations analysts at the port to ensure corrections are made in Muisca and transport documents within the timelines established by the colombian customs authorities (DIAN)

Bogotá, Bogotá D.C., Colombia

Responsabilities: - Responsible for verifying purchasing criteria with national and foreign suppliers for Far East traffic. - Verification of purchasing criteria from national and foreign suppliers as negotiated for Far East traffic. -- Constant communication with shipping companies and agents abroad; preparation of claims when discrepancies in negotiated rates occur. - Knowledge of the quality management system. - Develop improvement plans with preventive and/or corrective actions resulting from findings, non-conformities, complaints, and claims in the maritime import process. - Guide, assist, and serve external and internal customers to meet their needs comprehensively. - Understand the needs or demands of internal and external customers and resolve their issues. - Send original documents before the vessel arrives at the colombian port (MBLs and HBLs). - Prepare and print original HBLs with prior authorization. - Verify and confirm the arrival of vessels to customers. - Maintain clear and timely communications (via phone or email) with foreign agents and customers. - Provide daily status updates to external customers on the progress of their shipments. - Invoicing to customers and agents abroad. - Negotiation of special freight rates and/or local surcharges with shipping companies and co-loaders. - Handling of consolidated cargo. - Settlement and closure of cases at the end of the fiscal year to assess profitability.

Bogotá, Bogotá D.C., Colombia

Responsabilities:- Responsible for monitoring and controlling international cargo logistics processes, both air and sea. - - - Daily monitoring of air and sea operations from pickup abroad, providing clients with firsthand information about their goods. - Direct contact with agents abroad to organize pickups. - Evaluate and compare rates with agents abroad. - Prepare quotations for clients and/or consignees of goods regarding logistic operation costs. - Handling of Direct Unloads (Urgent shipments) of air operations. - Preparation of documents for import and export of goods (HAWB's and HBL's). - Knowledge of the required documents in OTM's and DTA's processes. - Request for quotations and reservations to shipping lines and airlines for export. - Handling of the INTTRA system for exports. - Registration in the colombian custom system (MUISCA) for maritime shipments (formats: 1178, 1207, and 1166), as ACI LEVEL 1 and LEVEL 2 and data migration to SYGA system. - Knowledge in handling power of attorney, guarantee letters, loans for use, drop off, delays, and container deposits procedures. - Handling and request for circular 170 (DIAN Resolution 8571 of 2010). - Knowledge of INCOTERMS, types of containers, types of cargo, management of logistics for FCL and LCL cargo. - Ensuring goods and processing the appropriate claim with the insurer when necessary.

Professional In International Economic Relations, Professional In International Economic Relations

Diploma In Foreign Trade Management Under The New Regulation, Foreign Trade Management