Yesly Robledo Castro Email & Phone Number

Mexico City, Mexico

Mexico City Metropolitan Area

Ciudad De México, México

I was in charge that every purchase will be completed successfully, bring customer satisfaction, form a culture of loyalty through service and increase the business revenue reducing cancellations.-Supervise and manage the post-sales operation (more than 300 accounts)-Define and implement customer satisfaction oriented strategies-Increase closing deals though major customer service and relationship development Design and manage the post-sales processes-Set the team OKR's and an agile management methodology Create the Customer Success Playbook and roll it out-Lead, develop and train a 16 team member of Closing SpecialistsMajor achievement:Reduced cancelations by 9 pp in Q4 2021 and increased collections by 30% in Q1 2022

Ciudad De México, México

I consolidated a 6 person’s team with the goal to reduce expenses, maximize incomes and generate efficient budget projections.I was responsable to:-Manage the contract signing and the property deed signing process-Manage, control and report expenses, treasury, collections & invoicing-Analyze and report the overdue and current portfolio for the Country Manager Lead and organize follow up process-Define and manage the annual budgetMajor achievement:Increased collections for efficient post-sales management by 1.2 million quarterly

Ciudad De México, México

Proud to be part of the founder team in Mexico. I started as office manager and then I assume the administration manager role, leading a growing operation from zero to +100 employees and more than 70 monthly real estate sales.As Administration Manager I was responsible of- Lead and manage the Due Diligence process for 2nd investment round (Startup).-Manage/report budget, collections, invoicing, headcount and payroll-Manage and implement the performance evaluation program.Major achievement:-Participation in the investment round was achieved based on zero incidents in the administrative process.-I left this team after trained 5 persons team and having defined the strategy, processes and an execution plan that was worked closely to the CFO to beat new challenges.

-Lead and manage the Due Diligence process for 3rd investment round (Startup). -Manage/report budget, collections, invoicing, headcount and payroll-Manage accounts payable, accounts receivable and financial reconciliation Organize team building events for employeesMajor achievement:Participation in the 3rd investment round was achieved based on the zero incidences in the administrative process.

Av Viaducto Rio Becerra 281

Especialidad En Alta Dirección

Grado En Administración Y Dirección De Empresas, Especialidad En Alta Dirección