Operations Manager in a high volume Sales and Service environment. A recognized leader who draws out employee’s potential through hands on training. A belief in the concept of equipping quality staff to produce an exceptional service experience. A Manager who excels in customer service. Pro-active in developing new ideas keeping business current. Success through strict organization and root cause analysis yet ensuring an enjoyable work place and team environment. Skilled directive and execution within multiple levels of management, personnel and departments. Eclectic skills and versatility to successfully initiate vendor contracts, monitor inventory levels, hire staff, create business plans and departmental budgets.Instinctive ability to identify and measurably improve metrics. Adheres to the highest service standards and can deal with the most difficult of situations with ease. Managerial excellence is derived from resolve management, professional demeanour with a firm yet courteous nature.