• Conduct user research and gather insights to inform design decisions. • Create wireframes, prototypes, and mockups for web and mobile applications. • Establish and maintain the design system and brand guidelines to ensure consistency across all products and platforms. • Design intuitive, user-friendly and responsive interfaces that enhance user experience. • Collaborate with cross-functional teams, including developers, other designers and product managers. • Conduct usability testing and gather feedback to iterate on designs. • Organize and maintain design assets for development teams.

⦁ Technical Assistance: Delivered in-depth product and technical support to FIS clients in investment banking including HSBC, Investec, TP ICAP, Pershing and R.J. O'Brien, by troubleshooting complex issues, recreated client issues in test environments when needed and guiding them through effective resolution processes.⦁ Customer Relationship Management: Built and maintained strong relationships with key customers, resulting in a 20% increase in customer satisfaction scores over one year.⦁ Documentation: Created and maintained comprehensive documentation for support procedures, and troubleshooting guides, leading to a 30% reduction in average issue resolution time. ⦁ Managed over 50 internal tickets monthly using JIRA, ServiceNow, and TeamSupport, in collaboration with cross-functional teams including development, business analysts, and network teams, ensuring timely issue resolution with an average turnaround time of 24 hours.⦁ Training and Mentorship: Assisted in training and onboarding new team members, sharing best practices and fostering a collaborative learning environment, reducing the onboarding time by 15% .⦁ Feedback Loop: Gathered and analyzed customer feedback regarding product performance and usability, effectively communicating insights to relevant teams for continuous improvement.⦁ Engaged in continuous learning through webinars, workshops, and certifications to enhance skills and stay updated on industry trends.Technical skills: PRO C, SQL, PL/SQL, GIT, Unix Shell Script, LinuxTools used: TeamSupport, ServiceNOW, Bitbucket, Jira, Remote Desktop Connection, PuTTY, WinSCP.

Gorooka is the first Tunisian startup to manufacture electronic musical instruments.Its goal is to make electronic musical instruments more practical and accessible to its customers.Their first products are transportable electronic drums.

Designed and Implemented a platform for artists built to help them to promote their artworks, crafts and services and sell them to potential clients.Technologies/Programming languages used: Spring Tool Suite, Spring Boot, Java, MongoDB, HTML5, CSS3, JavaScript, Bootstrap Studio, StarUML4.

I participated in the International Competition of Entrepreneurship named Open Startup partnering with Columbia Business School and Columbia Engineering - New York, in which my Team went to the Finals.In this competition I co-Founded, worked as COO & Coordinator for the startup: Gorooka.Below are some of the actions I performed during the program: • I Received coaching from various experts and worked with a team of advisors from Columbia Business and Engineering Schools.• I held B2B and B2C interviews with potential clients.• I went through the full ideation process and Market research and analysis (Value Proposition Canvas, User Persona, Empathy Map, Business Model Canvas, Business Plan, Competitive analysis, etc.) • I conducted a survey and got 300+ responses and analyzed the results.• I presented the idea to the Jury members and to potential investors.