• Assisted clients with intellectual and developmental disabilities in a group home setting, providing support for activities of daily living (ADLs), in accordance with the Supportive Living Program• Applied behaviour/individual support plans (BSPs/ISPs) to manage and redirect specific behaviours according to established protocols• Monitored and documented data related to clients’ daily activity schedules (DAS), health indicators, and behaviours• Implemented individualized skill acquisition plans (SAPs) to support personal growth and independence, using tailored strategies and activities to achieve targeted learning goals• Coordinated and communicated residential arrangements, including scheduling medical appointments, arranging home visits, and organizing community outings• Completed daily notes and incident reports for review by the BT and BTA, documenting each individual’s activities and medical updates

• Efficiently managed phone calls, emails, and correspondence with clients, maintaining a professional and courteous demeanor while gathering survey data and addressing inquiries• Initiated proactive communication with clients by conducting thorough follow-ups, maximizing survey participation, and facilitating the collection of valuable feedback• Managed and maintained accurate records of client information and survey progress, demonstrating strong data entry and database management skills• Demonstrated exceptional organizational skills by efficiently managing assigned tasks, responding to shifting priorities, and adhering to deadlines• Reviewed and analyzed completed client satisfaction survey results to identify key trends and insights, compiling a comprehensive written report for the Clinical Leadership Team

• Provided exceptional customer service to patrons in a fast-paced, high-volume environment• Prepared food and beverage items according to established standards, ensuring product quality and consistency• Mastered point-of-service (POS) computer system for automated order taking• Demonstrated strong teamwork skills, working collaboratively with other employees to ensure smooth operations and customer satisfaction• Assisted with inventory management and ordering supplies, ensuring adequate stock levels, and minimizing waste• Received and processed orders in a timely and accurate manner, while maintaining a positive and friendly demeanor