Yesenia Valencia Email & Phone Number

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

- Verify loan history and manually calculate payoff amounts in accordance with company policies and procedures.- Prepare and send payoff statements to borrowers and title.- Analyze and resolve complex payoff issues for loans in the pipeline.- Review and approve payoff statements and verify funds received. - Collaborate with internal and external staff.

Scottsdale, Arizona, United States

-Respond to customer inquiries regarding loan terms, payments, balances, and other service related issues. -Monitor loan accounts, ensuring that all payments are received and processed in a timely manner.-Receive and review loan documents for accuracy and completeness.-Maintain accurate records of loan payments and balances.-Reconcile discrepancies between.

Scottsdale, Arizona, United States

-Greet borrowers, investors, and visitors in a friendly and professional manner.-Answer and direct incoming calls on the main company’s line, take messages, and provide information to borrowers with questions on their new loan.-Provide administrative support to Loan Officers, Servicing Department, Processing, Marketing, Accounting and other department.

Moon, Pennsylvania, United States

-Maintaining an orderly appearance throughout the sales floor.-Introducing promotions and opportunities to customers.-Direct the training and performance evaluations of sales team members and oversee their daily activities.-Resolves customer complaints regarding books or merchandise sales and service.-Meeting and exceeding company set goals of sales and.

Moon, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

-Greeted 60+ guests daily while managing the check-in process.-Met and exceeded daily productivity goals of the front office operations, including high call volume and scheduling shuttle airport reservations.-Consistently earned top survey satisfaction scores.

Moon, Pennsylvania, United States

-Prepare and execute fundraising events and outreach programs.-Assist in contacting targeted segments and donors to make gift asks.-Create and promote advertisement for school events for seniors and donor events.

-Responded to guest needs quickly and efficiently, noting changes in reservation or food order.-Calculated billings and posted charges to room accounts.-Reviewed all charges with guests over the phone or at check out.

Phoenix, Arizona, United States

Scottsdale, Arizona, United States

-Applied problem-solving skills to resolve customer inquiries and disputes.-Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.

Flagstaff, Arizona, United States

-Swiftly responded to room requests and other inquires overnight.-Processed hotel bills and restaurant receipts while maintaining detailed records.-Completed daily financial statements and nightly audits for guest ledgers and room accounts.

Phoenix, Arizona, United States

-Coordinated and book spa service appointments for individuals and group clients. -Ensure front and back spa operations run efficiently to ensure memorable experience for spa guests.

Organizational Leadership, Non-Profit/Public/Organizational Management

Activities and Societies: Delta Zeta Xi Chi , NCAA D1 Track and Field Athlete

Associate Of Arts - Aa, Business Administration And Management, General

Activities and Societies: NJCAA D1Track and Field Athlete

High School Diploma

Activities and Societies: Varsity Captain in Women's Basketball, Varsity Captain Women's Track and Field, Varsity Swim