- Work together with Project Managers, Developers, and Business Analysts to develop IT solutions that satisfy client needs.- Create CR (Change Request), FSD (Functional Specification Document), and User Guide documents.- Conduct manual testing of features within IT solutions.- Identify bugs or errors and provide effective and efficient fix solutions.- Conduct demonstrations of developed IT solutions to clients.- Support clients as they learn how to use IT solutions.- Evaluate the Clients' needs and provide suggestions to Clients on features available in IT solutions that can be used to satisfy those needs.- Provide technical assistance to clients during the go-live process.

- Acted as a liaison between the IT and business teams, facilitating effective communication and understanding of requirements and solutions.- Gathered requirements from relevant stakeholders, evaluated needs and wants, and utilized technology to develop effective and efficient solutions for the Wings Group Indonesia (Sayap Mas Utama).- Collaborated with developers to create technologically oriented solutions, ensuring seamless integration and functionality of developed applications or systems.- Conducted User Acceptance Testing (UAT) and System Integration Testing (SIT) to ensure proper functioning and alignment with stakeholder needs and desires.- Provided user guidance and training on the usage of new or modified systems, facilitating smooth adoption and transition.- Coordinated Go-Live arrangements and offered technical assistance during the implementation phase.- Resolved user-reported cases at the help desk, identifying and fixing bugs/errors in the existing system to enhance performance and user experience.- Maintained clear and concise documentation of project activities, ensuring knowledge transfer and ease of understanding for future reference.

- Taught programming fundamentals to first-semester students.- Demonstrated strong knowledge and expertise in Java programming, effectively conveying complex concepts in a clear and understandable manner.- Collaborated with a fellow student tutor to deliver engaging and informative programming sessions to approximately 30-50 students per session.- Created a supportive learning environment, fostering student engagement and participation.- Received and evaluated feedback from students to continuously improve teaching methods and course content.- Building rapport with students and addressing their individual learning needs.- Maintained accurate attendance records and provided timely updates to the organization.- Actively participated in tutor training sessions and professional development opportunities to enhance teaching skills and stay up-to-date with industry trends.

- Mentored two students per semester, providing academic support and guidance to improve their overall academic performance.- Tailored mentoring sessions to meet the specific needs and requests of each mentee, focusing on subjects they struggled with or wanted to improve.- Developed personalized study plans and strategies to help mentees effectively manage their time and prioritize their coursework.- Monitored mentees' progress and provided regular feedback and encouragement to motivate their learning and growth.- Maintained clear and open communication with mentees, addressing any concerns or challenges they faced in their academic journey.- Collaborated with other mentors and faculty members to ensure a comprehensive support system for students.- Adhered to university standards and guidelines, ensuring mentees met the required academic standards and achieved their academic goals.