Current profile summary:  Operations and maintenance of security automation systems at all Small, Medium and Large Network facilities. Validation & review of RCA for critical alarms & equipment failures.  Responsible for compliance of Security procedures at all facilities of Reliance Jio as per the INFOSEC, DOT & ISO9001 Standards.  Project implementation through vendors, monitoring the quality and work schedule as per the agreed SLA. Periodic review of vendor performance and governance meeting with vendors.  Identifying & validating the scope of work for vendor work order creation. Responsible for presenting the requirement to leadership teams for necessary approvals.  Critical Incident reporting, investigation, circulation of IR report to stakeholders, necessary corrective action and RCA.  Validation & review of existing procedures implemented by service providers and vendors. Recommendation with improvements plans for processes compliance and performance enhancements.  Loss prevention through Audit of field utility performance through Telecom Network Monitoring tools like Zabbix (PMS), IEMS (Energy), GENETEC & PIAM,  Hands on experience on various operation managment tools like HPE Service Manager (Incident), CMPS (Vendor), GRCA Platform (Audit), Giographical Asset management, Meeting Management systems and INFOSEC GRCS. Liasion with police to ensure FIR’s are being registered for critical incidents. Responsible for Hiring of critical resources and training. Past profile summary:  Operations & Maintenance of Internet Services (MEN) for a region. Customer service delivery management, escalations handling. Vendor & material management, CAPEX & OPEX control and quality audits. OSP fiber project rollout and maintenance.

• Monitoring performance of branch operations team and ensure high customer satisfaction levels with on time resolutions• Conducting periodic audit and inspection to ensure that the deployments standards, Expanding the Network in line with sales forecast or approved expansion plans.• Monitoring and track implementation existing network elements and customers.• Assume overall responsibility for SLAs for customer connect times as well as monitoring of complaint resolutions.• Design and implement a customer data analysis system for analyzing customer behavior with a view to improving retention and service levels• Analyzing training needs of operations staff and co-ordinate with HR / Functional Training Dept. to ensure design and implementation of training programs.

1. FTTH Planning & Designing using GIS software’s like AUTO-CAD, MICRO STATION, SMALL WORLD, SPATIAL NET.2. Network Inventory Management using Cramer 4 & 6, NETRAC TTI.3. Aerial and underground fiber routes for given cluster and landbase as per the equipment specification4. Developing Single Line Diagrams with reference to Networks assets and land base.5. Charting out BOM/BOQ estimations with reference planned network.6. Accountable for registering Fiber and Copper Networks in Telecom OSS systems

• Involved in facilitation of Railways in modernizing of their operations, safety system, network and communication through fiber and copper communication networks• Worked towards establishing telecom transmission network on SDH platform and provision of various voice and data circuits and E1s over STM link• Identified and resolved data circuit and telephone problems; involved in installation and troubleshooting of wire line telephone connections and dial up internet connections• Provided protection to the live circuits at the time of failures which led to uninterrupted traffic management in railways• Efficiently managed Annual Maintenance Contract (AMC) teams in maintaining the infrastructure such as air-conditioners, all the power supply equipment, DG sets and other equipment• Ensured execution of projects as per the proposed drawing and tender schedules and delivery of As-Built for the projects done