Yet Kwai Email & Phone Number

Petaling Jaya, My

Selangor, Malaysia

Impressive track record of achieving excellence in driving business across complex and challenging environments.- Exposure in implementing tools, processes and methodologies.- Demonstrate success with business transformation in service management for large scale enterprise and cross functional team.- Innovative technology leader, hands-on building robust process oriented automated functions.- Monitor the industry trends, explore the opportunities and competition and look out for the benchmarked and better processes.- work closely with the sales team and support on due diligence and process support.- Leading large teams- Provide strategic leadership and oversight to the Operations & technology team- Provide customer satisfaction while maintaining a reasonable cost structure.- Define and drive strategic initiatives that result in improvements in companies service offering and customer support- Manage day-to-day operational execution to enhance cost control, profitability, quality, productivity and efficiency throughout the company's operations departments.- Ensure the identification of operational issues from the Customer provide systemic issue resolution- Participate in vendor negotiations to ensure product relevance and cost-efficiency.

Selangor, Malaysia

Manages the growth and success of the teamCoordinates activities that affect operational decisions and business requirementsResponsible for the production, procurement, and planning of daily operationsCommunicates with all relevant employees to ensure delivery times are metPlans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basisEnsures the production team has enough time to manufacture and deliver products based on the client's requestCreates a detailed schedule based on strict deadlinesCommunicates any changes in the order or delivery date to relevant partiesMakes sure the working environment maintains access to quality equipmentOrganises, plans, and implements inventory activity

Selangor, Malaysia

Developing and administering human resources plans and procedures that relate to company personnelPlanning, organizing, and controlling the activities and actions of the HR departmentContributing to the development of HR department goals, objectives, and systemsImplementing and revising a company’s compensation programConducting annual salary surveysDeveloping, analyzing, and updating the company’s salary budgetDeveloping, analyzing and updating the company’s evaluation programDeveloping, revising, and recommending personnel policies and proceduresMaintaining and revising the company’s handbook on policies and proceduresPerforming benefits administrationMaintaining affirmative action programsOverseeing recruitment efforts for all personnel, including writing and placing job adsConducting new employee orientations and employee relations counselingOverseeing exit interviewsMaintaining department records and reportsParticipating in administrative staff meetingsMaintaining company directory and other organizational chartsRecommending new policies, approaches, and procedures