Ye Thway Oo Email and Phone Number

Founder, CEO

Oversee the daily operations of the hotel, including front desk service, housekeeping, maintenance, and food and beverage departments, to ensure guest satisfaction and operational efficiency.Develop and implement operational policies and procedures to enhance the quality of services provided to guests and ensure compliance with hotel standards and safety regulations.Manage the hotel’s budget, including forecasting, expense control, and financial reporting, to maximize profitability and ensure financial targets are met.Lead, motivate, and train hotel staff across all departments to ensure a high level of service, professionalism, and team cohesion.Coordinate with the sales and marketing team to develop strategies that enhance the hotel’s market presence, drive occupancy rates, and increase revenue.Negotiate contracts with vendors, suppliers, and service providers to secure the best prices and quality for goods and services required for hotel operations.Monitor guest feedback through various channels, including direct feedback, online reviews, and satisfaction surveys, to identify areas for improvement and implement changes to enhance guest experience.Oversee the planning and execution of special events, conferences, and banquets, ensuring they meet client expectations, are executed smoothly, and contribute to the hotel’s revenue.

Help drive department transformation programs which may include implementing risk based auditing approaches, streamlining processes and documentation, implementing data analytics & continuous audit, improving indicators & performance metrics, developing audit training & development, enhancing stakeholder & Audit Committee reporting and department budgeting processesSupport connectivity set up including VDI provisioning, trouble shooting and continuous improvement of these processes to ensure the best IT client experienceImplements a change process into the project lifecycle, implementing and controlling processes to manage change requestsDesign and document processes and procedures for application developmentFollow existing processes and procedure for database developmentWork with EMs to determine technical solutions enabling ITO engagements to ensure regulatory and enterprise function compliance (risk, privacy, information security and business continuity) and GR process complianceEnsure the risk and compliance workbook (RACW) is completed as per expected quality for new engagements and then facilitate collaboration with project and enterprise functional teams prior to contract finalization to ensure inherent risks are documented and approved by appropriate executive levels (considering sourcing decision governance as well)Supports the Engagement Risk and Communications Advisor with RACWsSeek out industry trends and organization knowledge to understand alternative solutionsCoordinate the various departments to prepare test data and product in advance

Lead the strategy for technology platforms, partnerships and external relationshipsRepresent the technological agenda in staff meetings and when making hiring decisionsIdentify, compare, select and implement technology solutions to meet current and future needsDevelop, track and control the development of annual operating and capital budgets for purchasing, staffing and operations