I am a seasoned, vibrant, and highly motivated Content writer, Customer service representative and Technical Support Specialist, with proven years of experience in creating compelling content for websites, social media platforms, and businesses. I help brands connect with their prospects through well-structured content that brilliantly captures the niche of those brands. As a Technical Support Representative and Technical Writer at Verpex Hosting, I provide excellent customer service and create engaging content for the company website. I have over four years of experience in IT system analysis and administration, website troubleshooting, and domain and email management. I am also cPanel certified, which demonstrates my proficiency in using Linux, cPanel, WHM, and FTP.As a Customer Success professional, I bridge the gap between companies and their customers by providing personalized solutions and proactive support to drive customer satisfaction and build long-term relationships. I also help brands and organizations integrate effective communication approaches to achieve business goals.Recently, I took a special interest in Data analysis and I'm currently developing myself in that field.In my spare time, you will find me watching movies, fine dining(I love exotic dishes), reading, and taking online courses.I am passionate about being part of a work culture where measurable results are achieved. Open to Writing, Customer Service and Technical Support roles as well as charting marketing communication maps for individuals and corporate organizations.Please feel free to contact me via email at yetundesalamiolajumoke@gmail.com to learn more about my services or discuss potential opportunities.
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Project ManagerMargital 360Nigeria -
Technical Support Representative/Technical WriterVerpex Hosting Aug 2022 - PresentUnited Kingdom• Handling customer technical support cases through live chat and email submission• Updating the company website with tech tips and brief documents• Evaluating system potential by assessing the compatibility of new programs with existing programs• Resolve website errors and ensure the site is up and running always for optimal performance.• Preparing reference material for users by drafting operation instructions• Optimizing content for search engines and ensuring it is properly formatted and structured• Collaborating with editors, designers, and other team members to create high-quality, effective content -
Website Administrator/Virtual AssistantBlueprint Digital Feb 2022 - Aug 2022United States• Creates and maintains internal and external websites in collaboration with web developers.• Reviews web content, links, and design; promptly provide necessary updates and enhancements.• Monitors site security: reports suspected or actual security breaches and denial of service attacks to appropriate staff.• Implements appropriate security measures such as firewalls or message encryption.• Identifies useful site performance metrics; collects, tracks, records, compiles, analyzes, and reports site usage data.• Conducts user testing and use analysis to assess usability and effectiveness of the site; recommends improvements based on research.• Discusses, analyzes, reviews, and resolves usability issues in conjunction with development teams.• Performs other related duties as assigned. -
Technical Support SpecialistGaranntor Hosting Jan 2019 - Oct 2021• Handling customer technical support cases through phone and email submission(Zendesk)• Updating the company website with tech tips and brief documents• Proficient in using Linux, cPanel, WHM, FTP, domain,(DNS) and email management• Evaluating system potential by assessing the compatibility of new programs with existing programs• Maintaining system functionality by testing computer components• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action• Resolve website errors and ensure the site is up and running always for optimal performance.• Maintains knowledge and expertise in web design and development; participates in professional conferences, workshops, and groups.• Train new employees on domain and hosting-related issues.
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Customer Support SpecialistHostsleek Technologies Apr 2018 - Jan 2019Lagos. Nigeria• Handling customer technical support cases through phone and email submission• Updating the company website with tech tips and brief documents• Evaluating system potential through assessing the compatibility of new programs with existing programs• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations• Maintaining system functionality by testing computer components• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action• Resolve website errors and ensure the site is up and running always for optimal performance.• Preparing reference material for users by drafting operation instructions -
Customer Service RepresentativeWhogohost Apr 2016 - Mar 2018Lagos, Nigeria• Communicate with and manage new and existing customer accounts.• Attract potential customers by answering product and service questions and suggesting information about other products and services via phone calls, tickets, and live chat.• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Provide technical support for level-one escalation issues via the help desk. • Troubleshoot a variety of technical and non-technical issues customers are having with their domains, web hosting plans, and other services.• Train new employees on hosting and domain issues. -
Guest Service AgentEagles Hotels And Resorts Apr 2015 - Mar 2016Lekki,Lagos• Greeting guests upon arrival and making them feel welcomed.• Administering check-ins and check-outs.• Providing front desk services to guests.• Assigning rooms and taking care of administrative duties.• Delivering mail and messages.• Processing guest payments.• Coordinating with bell service and staff management.• Being a source of information to guests on various matters such as transport and restaurant advice.• Processing meal and beverage requests.• Accommodating general and unique requests.• Diffusing conflict or tense situations with guests
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Literature-In English TeacherApostolic Faith Secondary School Mar 2013 - Feb 2014Egosi-Ile, Ilorin. Kwara State• Developing and issuing educational content including notes, tests, and assignments.• Supervising classes to ensure all students are learning in a safe and productive environment.• Organizing supplies and resources for lectures and presentations.• Delivering personalized instruction to each student by encouraging interactive learning.• Planning and implementing educational activities and events.• Ensuring your classroom is clean and orderly.• Preparing and distributing periodic progress reports and semester report cards.• Attending parent-teacher meetings.• Evaluating and documenting students’ progress.• Allocating and grading homework and tests
Yetunde Salami Education Details
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B.A English Studies
Frequently Asked Questions about Yetunde Salami
What company does Yetunde Salami work for?
Yetunde Salami works for Margital 360
What is Yetunde Salami's role at the current company?
Yetunde Salami's current role is Project Manager.
What schools did Yetunde Salami attend?
Yetunde Salami attended Adekunle Ajasin University.
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